Validation Services Product Manager - Payments - Vice President

JPMorganChase; Chicago (IL); On-site; USD 114,000 - 180,000; Full time

Job summary

JPMorgan Chase seeks a Validation Services Product Manager for Payments Trust & Safety to lead product strategy and lifecycle. You will balance customer value with scalable architecture, guiding cross-functional teams to launch and iterate high-impact payment products.

You will translate client pain points into actionable roadmap items, build business cases, and measure success against defined metrics while ensuring risk and compliance considerations are embedded in every release.

Qualifications

• 5+ years in product management, strategy, or consulting.
• Expertise in product development lifecycle and data analytics.
• Ability to build ROI models and quantify client value.

Responsibilities

• Develops a product strategy and vision
• Manages discovery and market research to feed roadmap
• Builds business cases for strategic initiatives
• Tracks product success metrics (cost, features, risk, reliability)
• Incorporates client pain points and market trends into roadmaps
• Leads change management across partners; ensures risk/compliance
• Manages timelines and resources; coordinates with stakeholders

Skills

Product management

Business strategy

Data analytics

ROI modeling

Cross-functional

Change management

Excel

Stakeholder mgmt

Tools

MS Excel

PowerPoint

Job description

Validation Services Product Manager - Payments - Vice President

Jersey City, NJ, United States and 3 more

Full time

Day

Locations:

• 545 Washington Blvd, Jersey City, NJ, 07310, US
• 4 Chase Metrotech Ctr, Brooklyn, NY, 11245, US
• 4900 Memorial Hwy, Tampa, FL, 33634, US
• 10 S Dearborn St, Chicago, IL, 60603, US

Base Pay/Salary: Jersey City,NJ $133,000.00-$215,000.00; Brooklyn,NY $133,000.00-$215,000.00; Chicago,IL $114,000.00-$180,000.00

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Payments Trust & Safety, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Creating business cases for strategic initiatives that quantify the value we can deliver through new or enhanced products
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Compiling insights of client pain points, evolving client needs and emerging market trends through client and competitive research, data analysis, internal feedback and market reviews
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management, business strategy, and / or management consulting
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proficiency in building business cases and ROI models that demonstrate client financial value propositions.
• Demonstrated ability to utilize qualitative and quantitative inputs to develop strategic and tactical recommendations to both improve the client experience and product adoption
• Demonstrated ability to execute operational management and change readiness activities
• Good knowledge of traditional and emerging methods of payment (e.g., ACH, Wire, Disbursements, Real Time Payments and Card).
• Proven program leadership with multiple cross-functional teams
• Strong MS Excel, MS PowerPoint skills

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Proficient knowledge of the product development life cycle, design, and data analytics a meaningful impact by delivering high-quality products that resonate with clients.