Trust & Safety Product Manager - Payments - Vice President

JPMorgan Chase & Co.; New York (NY); On-site; USD 140,000 - 200,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Product Manager for Trust and Safety to own end-to-end product life cycle, voice customer needs, and deliver high-value fraud-prevention solutions.

You will guide launches, collect feedback, and ensure scalable, reliable platforms with strong client experiences. You will collaborate with engineering and business teams to migrate legacy fraud screening to modern platforms, while aligning with regulatory and risk requirements and focusing on customer

Qualifications

• 5+ years in product management or equivalent domain.
• Deep knowledge of product lifecycle, design and data analytics.
• Proven ability to lead lifecycle activities from discovery to value.
• Experience with large-scale system migrations in payments/finances.
• Able to translate tech requirements into scalable solutions with engineering.
• Exceptional communication to align stakeholders on priorities.
• Analytical with ability to leverage data to improve fraud outcomes.
• Experience managing multi-stakeholder technical projects.

Responsibilities

• Develops a product strategy and vision delivering customer value.
• Manages discovery and market research to feed the roadmap.
• Owns backlog to support the strategic roadmap and value.
• Builds framework and tracks KPIs: cost, features, risk, reliability.
• Leads migration of fraud screening from legacy to modern platforms.
• Defines plans for early-stage fraud screening to mitigate risks.
• Partners with engineering to design fraud checkpoints for efficiency.
• Collaborates to create migration roadmaps with minimal disruption.
• Identifies opportunities to improve scalability and resiliency.
• Incorporates client feedback and best practices for workflows.
• Uses data-driven insights to drive fraud prevention innovations.

Skills

Product management experience

Product development lifecycle

Data analytics

Leading cross-functional teams

Discovery and market research

Excellent communication

Analytical mindset

Managing complex technical projects

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Trust and Safety, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Lead efforts to migrate fraud screening capabilities from legacy systems to modern, optimized platforms, ensuring seamless transitions and enhanced fraud detection
• Defines and implements strategic plans for early-stage fraud screening solutions that help clients detect and mitigate risks
• Partners with engineering teams to design and deliver advanced fraud screening checkpoints that improve efficiency and reduce processing delays
• Collaborates with cross-functional teams to develop and execute migration roadmaps, ensuring minimal disruption and optimized fraud detection performance
• Identifies opportunities to enhance scalability, resiliency, and operational efficiency in fraud detection and payment processing platforms
• Incorporates client feedback and industry best practices to continuously refine fraud detection workflows and improve user experience
• Leverages data-driven insights to drive innovation in fraud prevention, aligning platform capabilities with client needs and emerging trends

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience with large-scale system migrations and optimizations in a payments or financial services environment
• Strong ability to collaborating with engineering teams to translate technical requirements into scalable product solutions
• Exceptional communication skills to align cross-functional teams and stakeholders on strategic priorities
• Analytical mindset with demonstrated success in leveraging data insights to improve fraud detection capabilities and user outcomes
• Proven ability to manage complex, multi-stakeholder technical projects with competing priorities

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Expertise in fraud screening technologies, including rule-based and machine learning models for risk management
• Familiarity with compliance and regulatory considerations related to fraud prevention and payment processing
• Proven ability to manage ambiguity and align technical and business priorities effectively
• Familiarity with trends in payment and fraud prevention technologies, including real-time fraud detection tools