Valet Traffic & Guest Experience Specialist

[1001 The STRAT] Stratosphere Gaming, LLC; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Stratosphere Gaming, LLC is seeking a Traffic Facilitator at The STRAT in Las Vegas. This role focuses on safe, organized traffic flow in valet and arrival zones while delivering excellent guest service.

You will inform guests about events, coordinate with security, and uphold gaming regulations and internal controls. The position requires clear communication, a team mindset, and a commitment to a safe, welcoming environment.

Qualifications

• 6 months of guest service or valet experience preferred.
• Bilingual in Spanish preferred.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.

Responsibilities

• Provide timely, courteous guest service consistent with the company's guest service culture.
• Monitor and manage traffic flow in valet and guest drop-off zones.
• Politely inform guests when vehicles need to be moved from guest arrival areas.
• Coordinate with Security when vehicles are left unattended or present a hazard.
• Respond to guest inquiries regarding casino events, amenities, and directions.
• Safely transport guests as directed, following all company and regulatory driving policies.
• Maintain clean, organized, and hazard-free traffic and work zones.
• Promptly report incidents or safety concerns to the appropriate supervisor.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Skills

Guest service

Valet experience

Bilingual Spanish

Communication skills

Teamwork

Follow instructions

Education

High School Diploma or equivalent

Job description

Stratosphere Gaming, LLC is seeking a Traffic Facilitator at The STRAT in Las Vegas. This role focuses on safe, organized traffic flow in valet and arrival zones while delivering excellent guest service.

You will inform guests about events, coordinate with security, and uphold gaming regulations and internal controls. The position requires clear communication, a team mindset, and a commitment to a safe, welcoming environment.