Security Supervisor

[1001 The STRAT] Stratosphere Gaming, LLC; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Stratosphere Gaming, LLC in Las Vegas seeks a Security Supervisor to lead a team of Security Officers, implement security procedures, and ensure guest and employee safety across casino and hotel operations. You will schedule, train, and evaluate staff while maintaining daily operations and regulatory compliance.

Responsibilities include responding to incidents, maintaining incident reports, and ensuring adherence to Title 31, gaming rules, and company controls.

Qualifications

• 2 years of law enforcement, military, EMT, or related experience with leadership.
• Proven ability to lead in fast-paced or customer-facing environments.
• Strong interpersonal and communication skills for training and conflict resolution.
• Ability to prioritize tasks, manage time, and follow through on responsibilities.
• Flexible and adaptable to changing schedules and operational needs.
• Commitment to a safe, respectful, and inclusive work environment.
• Understanding of department KPIs, labor management, or guest service standards.
• Ability to input information using a moderately complex computer system.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and Teams; familiarity with incident software.

Responsibilities

• Assist in scheduling, training, supervising, and coaching staff to promote performance and service consistency.
• Monitor daily operations to ensure alignment with safety protocols and guest satisfaction goals.
• Serve as a point of contact for resolving team member or guest concerns, escalating when needed.
• Patrol casino and hotel premises to ensure safety of guests, staff, and assets.
• Guard all transfers of money and tokens on the casino floor including chip fills and credits.
• Escort armored car personnel and secure high-risk areas.
• Respond to incidents involving guests or staff, including injuries or suspicious activity.
• Preserve crime scenes for investigation by law enforcement or internal teams.
• Complete detailed incident and patrol reports in a timely manner.
• Support administrative tasks such as attendance tracking, supply ordering, and reporting.
• Assist with payroll processes, scheduling adjustments, and labor compliance.
• Ensure compliance with gaming laws, internal controls, Title 31, and applicable regulations.
• Provide outstanding guest service that aligns with our guest service culture.
• Perform other duties as assigned.

Skills

Leadership

Team guidance

Communication

Time management

Problem solving

Adaptability

Inclusive workspace

KPIs & labor knowledge

IT literacy

MS Office / Teams

Job description

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary

As a Security Supervisor, you serve as a key leader in maintaining the safety and integrity of our property, guests, and team members. You are responsible for implementing approved security procedures while leading, training, scheduling, and evaluating your team of Security Officers. Your leadership ensures that daily operations run smoothly and that all safety protocols are consistently enforced. By supervising and coordinating activities on your assigned shift, you uphold the highest standards of protection, professionalism, and guest service-helping to maintain a safe, secure, and welcoming environment for everyone on property.

Essential Functions and Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
• Patrol casino and hotel premises to ensure the safety of guests, team members, and assets
• Guard all transfers of money and tokens on the casino floor including chip fills and credits
• Escort armored car personnel around the property and secure high-risk operational areas
• Respond to guest and team member incidents, including injuries, illnesses, or reports of suspicious activity
• Preserve scenes of criminal activity for investigation by law enforcement or internal teams
• Complete detailed and timely incident and patrol reports
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned.

Qualifications

• 2 years of law enforcement, military, EMT, or related experience; includes leadership or progressive responsibility in security or protective services
• Ability to lead and guide team members in a fast-paced or customer-facing environment
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
• Flexible and adaptable to changing operational needs and shift schedules
• Committed to upholding a safe, respectful, and inclusive work environment
• Basic understanding of department KPIs, labor management, or guest service standards
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
• Familiarity with incident reporting software programs preferred

Requirements

• This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
• At least 21 years of age
• High School Diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards Alcohol Awareness Card (if required by jurisdiction)
• Nevada Gaming Registration
• Drivers License
• 10 Year DMV History Report
• Concealed Carry Weapon Permit

Physical Requirements

• Occasionally push/pull up to 75lbs
• Occasionally lift and/or carry up to 75lbs at floor, knee, waist, chest, and above head levels
• Occasionally squat, kneel, reach, bend, twist
• Occasionally sit and work at a desk or computer
• Frequently standing and walking
• Occasionally run as situations dictate
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Outdoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme Heights
• Extreme hot & cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Candidates selected for armed positions must successfully complete all required pre-employment screening processes, with a comprehensive background investigation; drug and/or alcohol screening; psychological evaluation and fitness-for‑duty assessment; and Firearms qualification and licensing requirements, where applicable. In addition, candidates may be required to satisfy other regulatory, gaming, company, licensing, or law‑enforcement requirements that may be imposed as a condition of performing armed security duties. Employment in an armed position is contingent upon successfully meeting and maintaining all qualifications required to perform the duties of an armed security role safely and effectively. Candidates who do not successfully pass the psychological evaluation and fitness‑for‑duty assessment, but meet all other applicable hiring requirements, may be considered for an unarmed position. Placement in an unarmed role is not guaranteed and remains subject to hiring needs and all applicable hiring requirements.

Ready to make your next move the right one? If you’re looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.

If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at [phone].

If you’re bold, passionate, and ready to grow in one of the most iconic locations in Las Vegas, The STRAT is where your story begins. We’re always looking for talent that matches our energy. Introduce yourself and we’ll connect when a role fits your strengths and ambitions.

Home to thrilling attractions, renowned dining, and unforgettable views, The STRAT is a landmark destination—and so much more. Our team powers the experience behind the tower, from our 24/7 casino to signature restaurants and must‑see entertainment. We embrace innovation, guest service, and internal mobility, creating an exciting environment where careers reach new heights.