Valet Team Lead: Guest Experience & Operations

ABM Industries; New York (NY); In loco; USD 22.000 - 32.000; Tempo pieno

Descrizione del lavoro

ABM Industries is seeking a Lead Valet Attendant to oversee daily valet operations, supervise staff, and deliver professional guest services to patients and visitors at a hospital site. The role emphasizes safety, efficiency, and exceptional guest interactions.

The position requires strong leadership, cash handling skills, and the ability to manage traffic flow in a busy valet environment. The pay rate is shown as $19.50 per hour, with benefits discussed during the offer process.

Competenze

• High school diploma or equivalent.
• Minimum 18 years of age with a valid driver’s license.
• Ability to communicate clearly and effectively in English.
• Must meet health requirements (e.g., TB test, Hepatitis screen, Rubella).
• Capable of lifting up to 50 lbs and standing for extended periods.
• Able to work in varying weather conditions.

Mansioni

• Supervise and coordinate all valet activities and personnel during assigned shifts.
• Lead by example in proactively greeting and assisting all guests in a friendly and professional manner.
• Monitor and manage traffic flow in valet lanes and hospital entrances to ensure safety and efficiency.
• Maintain a congestion-free front driveway by directing traffic, preventing illegal parking, and ensuring prompt vehicle storage.
• Train, mentor, and support valet team members to uphold service standards.
• Authorize breaks, manage shift transitions, and ensure adequate staffing during peak hours.
• Predict and communicate traffic flow patterns and proactively address potential issues.
• Organize vehicle key distribution and manage the "next car parked" system.
• Handle guest inquiries regarding valet and self-parking options, hospital services, and directions.
• Assist with employee and transport van drop-offs/pick-ups and direct deliveries appropriately.
• Accurately manage tip pool distribution and valet payment processing.
• Prepare and reconcile daily cash reports, including cash, checks, coupons, vouchers, and complimentary parking.
• Monitor and replenish currency and coin supplies as needed.
• Operate, park, and retrieve vehicles safely, adhering to all traffic laws and facility policies.

Conoscenze

Leadership

Traffic management

Customer service

Cash handling

Problem solving

Confidentiality

Vehicle operation

Formazione

High school diploma

Descrizione del lavoro

ABM Industries is seeking a Lead Valet Attendant to oversee daily valet operations, supervise staff, and deliver professional guest services to patients and visitors at a hospital site. The role emphasizes safety, efficiency, and exceptional guest interactions.

The position requires strong leadership, cash handling skills, and the ability to manage traffic flow in a busy valet environment. The pay rate is shown as $19.50 per hour, with benefits discussed during the offer process.