Lead Valet

ABM Industries; New York; In loco; USD 22.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits package

Descrizione del lavoro

ABM Industries in New York is seeking a Lead Valet Attendant to deliver professional guest services to patients, visitors, and staff while upholding hospital and ABM standards. You will supervise valet staff, manage traffic flow, and ensure a seamless, high-quality guest experience.

You will train teammates, handle cash and payments, coordinate vehicle movement, and ensure a courteous, safe experience at all times.

Competenze

• Must be 18+ with a valid driver's license.
• Ability to lift up to 50 lbs and stand for extended periods.
• English communication skills required.
• Ability to work in varying weather conditions.

Mansioni

• Supervise and coordinate all valet activities and personnel during assigned shifts.
• Lead by example in greeting and assisting guests professionally.
• Monitor and manage traffic flow in valet lanes and hospital entrances.
• Maintain a congestion-free front driveway and ensure prompt vehicle storage.
• Train, mentor, and support valet team members to uphold service standards.
• Authorize breaks, manage shift transitions, and ensure adequate staffing during peak hours.
• Predict and communicate traffic flow patterns and address issues proactively.
• Organize vehicle key distribution and manage the 'next car parked' system.
• Handle guest inquiries regarding valet and self-parking options, hospital services, and directions.
• Assist with employee and transport van drop-offs/pick-ups and direct deliveries accordingly.
• Accurately manage tip pool distribution and valet payment processing.
• Prepare and reconcile daily cash reports and monitor currency supplies.
• Operate, park, and retrieve vehicles safely in compliance with policies.

Conoscenze

Leadership

Traffic management

Customer service

Cash handling

Problem solving

Confidentiality

Vehicle operation

Formazione

High school diploma or equivalent

Descrizione del lavoro

The Lead Valet Attendant is responsible for delivering professional, courteous, and compassionate guest services to patients, visitors, and guests, while upholding the standards set by TJC, ABM, and the Hospital. This role supports the Operations Manager by overseeing daily valet operations, supervising valet staff, and ensuring a seamless, high-quality guest experience.

Pay Rate: $19.50/hr.

The pay listed is the salary range for this position. An offer will vary based on the applicant's education, experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

• Supervise and coordinate all valet activities and personnel during assigned shifts.
• Lead by example in proactively greeting and assisting all guests in a friendly and professional manner.
• Monitor and manage traffic flow in valet lanes and hospital entrances to ensure safety and efficiency.
• Maintain a congestion-free front driveway by directing traffic, preventing illegal parking, and ensuring prompt vehicle storage.
• Train, mentor, and support valet team members to uphold service standards.
• Authorize breaks, manage shift transitions, and ensure adequate staffing during peak hours.
• Predict and communicate traffic flow patterns and proactively address potential issues.
• Organize vehicle key distribution and manage the "next car parked" system.
• Handle guest inquiries regarding valet and self-parking options, hospital services, and directions.
• Assist with employee and transport van drop-offs/pick-ups and direct deliveries appropriately.
• Accurately manage tip pool distribution and valet payment processing.
• Prepare and reconcile daily cash reports, including cash, checks, coupons, vouchers, and complimentary parking.
• Monitor and replenish currency and coin supplies as needed.
• Operate, park, and retrieve vehicles safely, adhering to all traffic laws and facility policies.

Essential Knowledge and Skills:

• Strong leadership and decision-making abilities with attention to detail.
• Ability to manage traffic flow and valet operations efficiently.
• Excellent interpersonal and customer service skills.
• Proficiency in handling cash and balancing financial reports.
• Ability to resolve issues and respond to guest and employee inquiries effectively.
• Maintain confidentiality and professionalism at all times.
• Ability to operate both standard and automatic transmission vehicles.

Qualifications:

• High school diploma or equivalent.
• Minimum 18 years of age with a valid driver's license.
• Ability to communicate clearly and effectively in English.
• Must meet health requirements (e.g., TB test, Hepatitis screen, Rubella).
• Capable of lifting/pushing/pulling up to 50 lbs and standing for extended periods.
• Comfortable working in varying weather conditions.