Lead Valet Attendant – Hospital Guest Services Leader

ABM; New York; On-site; USD 22,000 - 32,000; Full time

Job summary

ABM is seeking a Lead Valet Attendant to oversee valet operations at a New York hospital environment, ensuring a professional guest experience. You will supervise staff, greet guests, and manage traffic flow while handling payments and tips with accuracy.

The role requires leadership, strong customer service, and the ability to work in varying weather conditions. Health screenings and a valid driver’s license are required.

Qualifications

• High school diploma or equivalent.
• 18+ with valid driver’s license.
• English communication skills required.
• Must meet health requirements (e.g., TB test, Hepatitis screen, Rubella).
• Ability to lift/push/pull up to 50 lbs and stand for extended periods.
• Comfortable working in varying weather conditions.

Responsibilities

• Supervise and coordinate all valet activities and personnel during assigned shifts.
• Lead by example greeting and assisting all guests in a friendly, professional manner.
• Monitor and manage traffic flow in valet lanes and hospital entrances for safety and efficiency.
• Maintain congestion-free front driveway by directing traffic and ensuring prompt vehicle storage.
• Train, mentor, and support valet team members to uphold service standards.
• Authorize breaks, manage shift transitions, ensure adequate staffing during peak hours.
• Predict and communicate traffic flow patterns and address potential issues.
• Organize vehicle key distribution and manage the “next car parked” system.
• Handle guest inquiries regarding valet and self-parking options and directions.
• Assist with employee and transport van drop-offs/pick-ups and direct deliveries appropriately.
• Accurately manage tip pool distribution and valet payment processing.
• Prepare and reconcile daily cash reports including cash, checks, vouchers, and complimentary parking.
• Monitor and replenish currency and coin supplies as needed.
• Operate, park, and retrieve vehicles safely, adhering to traffic laws.

Skills

Leadership

Traffic management

Customer service

Cash handling

Communication

Vehicle operation

Confidentiality

English proficiency

Education

High school diploma or equivalent

Job description

ABM is seeking a Lead Valet Attendant to oversee valet operations at a New York hospital environment, ensuring a professional guest experience. You will supervise staff, greet guests, and manage traffic flow while handling payments and tips with accuracy.

The role requires leadership, strong customer service, and the ability to work in varying weather conditions. Health screenings and a valid driver’s license are required.