Valet Services Supervisor - Lead Guest Experience

ABM Industries; New York; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries in New York is seeking a Lead Valet Attendant to deliver professional guest services to patients, visitors, and staff while upholding hospital and ABM standards. You will supervise valet staff, manage traffic flow, and ensure a seamless, high-quality guest experience.

You will train teammates, handle cash and payments, coordinate vehicle movement, and ensure a courteous, safe experience at all times.

Qualifications

• Must be 18+ with a valid driver's license.
• Ability to lift up to 50 lbs and stand for extended periods.
• English communication skills required.
• Ability to work in varying weather conditions.

Responsibilities

• Supervise and coordinate all valet activities and personnel during assigned shifts.
• Lead by example in greeting and assisting guests professionally.
• Monitor and manage traffic flow in valet lanes and hospital entrances.
• Maintain a congestion-free front driveway and ensure prompt vehicle storage.
• Train, mentor, and support valet team members to uphold service standards.
• Authorize breaks, manage shift transitions, and ensure adequate staffing during peak hours.
• Predict and communicate traffic flow patterns and address issues proactively.
• Organize vehicle key distribution and manage the 'next car parked' system.
• Handle guest inquiries regarding valet and self-parking options, hospital services, and directions.
• Assist with employee and transport van drop-offs/pick-ups and direct deliveries accordingly.
• Accurately manage tip pool distribution and valet payment processing.
• Prepare and reconcile daily cash reports and monitor currency supplies.
• Operate, park, and retrieve vehicles safely in compliance with policies.

Skills

Leadership

Traffic management

Customer service

Cash handling

Problem solving

Confidentiality

Vehicle operation

Education

High school diploma or equivalent

Job description

ABM Industries in New York is seeking a Lead Valet Attendant to deliver professional guest services to patients, visitors, and staff while upholding hospital and ABM standards. You will supervise valet staff, manage traffic flow, and ensure a seamless, high-quality guest experience.

You will train teammates, handle cash and payments, coordinate vehicle movement, and ensure a courteous, safe experience at all times.