Valet Team Lead | Guest Experience & Operations

National Parking; Birmingham (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

National Parking in Birmingham, AL is seeking a Valet Team Lead to oversee daily valet operations on-site. You will coordinate team members, assign parking areas, and ensure smooth vehicle flow while upholding safety and guest service standards.

You will train new staff on safety procedures, driving and parking protocols, and customer service expectations. The role requires strong leadership, reliable performance, and the ability to work outdoors in varying weather conditions.

Qualifications

• Leadership and team coordination skills, including experience supervising frontline service staff and managing shift operations.
• Strong customer service and communication skills to interact effectively with guests, clients, and team members.
• Safe driving habits and a valid driver’s license, with the ability to operate manual and automatic transmission vehicles as needed.
• Organizational and problem-solving skills for handling high-traffic situations, special events, and unexpected operational challenges.
• Reliability and professionalism, including consistent punctuality, adherence to uniform and appearance standards, and respect for company policies.
• Ability to stand and walk for extended periods, move quickly and safely in parking areas, and work outdoors in varying weather conditions.
• Prior valet, hospitality, or parking management experience is preferred; experience in customer-facing roles is highly beneficial.
• High school diploma or equivalent is preferred; bilingual skills are a plus.

Responsibilities

• Oversee daily valet operations and coordinate team member tasks.
• Assign parking areas and ensure efficient vehicle flow and guest interactions.
• Monitor service standards and support staff in delivering courteous, professional service.
• Train new staff on safety procedures, driving and parking protocols, and customer service expectations.
• Maintain records, report operational issues to management, and uphold safety and appearance standards.

Skills

Leadership

Team coordination

Customer service

Communication

Safe driving

Problem solving

Reliability

Stamina

Bilingual

Education

High school diploma or equivalent

Job description

National Parking in Birmingham, AL is seeking a Valet Team Lead to oversee daily valet operations on-site. You will coordinate team members, assign parking areas, and ensure smooth vehicle flow while upholding safety and guest service standards.

You will train new staff on safety procedures, driving and parking protocols, and customer service expectations. The role requires strong leadership, reliable performance, and the ability to work outdoors in varying weather conditions.