Valet Supervisor: Lead Guest Arrivals & Service

kalaharijobs

Round Rock (TX)

On-site

USD 36,000 - 48,000

Full time

9 days ago
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Benefits offered by this job

Career growth opportunities
401(k) matching
Paid time off
Holiday compensation
Health/dental/vision coverage
Employee appreciation events
Discounts at resorts
Education assistance programs

Job summary

Kalahari Resorts & Conventions is seeking a Valet Supervisor in Round Rock, TX to oversee valet operations and ensure guests experience smooth arrivals and departures. You will lead a courteous team, coordinate front drive traffic, assist guests with luggage, and support secure, efficient service.

As part of the leadership group, you’ll mentor staff, uphold our service standards, and respond swiftly to issues while maintaining composure in high-pressure situations.

Qualifications

  • Customer service background preferred.
  • Supervisory experience required or preferred.
  • Valid driver’s license required.
  • Ability to stand during entire shift.
  • Ability to work nights, weekends, and holidays.

Responsibilities

  • Oversee, supervise, direct and coordinate all operations of Valet Staff.
  • Coach and counsel valet staff with guidance from the Valet Office Manager.
  • Manage guest complaints and take corrective action as needed.
  • Ensure transport logs, shift checklists, maintenance requests, and sign-out sheets are completed daily.

Skills

Customer service
Supervisory experience

Job description

Kalahari Resorts & Conventions is seeking a Valet Supervisor in Round Rock, TX to oversee valet operations and ensure guests experience smooth arrivals and departures. You will lead a courteous team, coordinate front drive traffic, assist guests with luggage, and support secure, efficient service.

As part of the leadership group, you’ll mentor staff, uphold our service standards, and respond swiftly to issues while maintaining composure in high-pressure situations.

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