Valet Supervisor: Lead Guest Arrivals & Service

kalaharijobs; Round Rock (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) matching

Paid time off

Holiday compensation

Health/dental/vision coverage

Employee appreciation events

Discounts at resorts

Education assistance programs

Job summary

Kalahari Resorts & Conventions is seeking a Valet Supervisor in Round Rock, TX to oversee valet operations and ensure guests experience smooth arrivals and departures. You will lead a courteous team, coordinate front drive traffic, assist guests with luggage, and support secure, efficient service.

As part of the leadership group, you’ll mentor staff, uphold our service standards, and respond swiftly to issues while maintaining composure in high-pressure situations.

Qualifications

• Customer service background preferred.
• Supervisory experience required or preferred.
• Valid driver’s license required.
• Ability to stand during entire shift.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Oversee, supervise, direct and coordinate all operations of Valet Staff.
• Coach and counsel valet staff with guidance from the Valet Office Manager.
• Manage guest complaints and take corrective action as needed.
• Ensure transport logs, shift checklists, maintenance requests, and sign-out sheets are completed daily.

Skills

Customer service

Supervisory experience

Job description

Kalahari Resorts & Conventions is seeking a Valet Supervisor in Round Rock, TX to oversee valet operations and ensure guests experience smooth arrivals and departures. You will lead a courteous team, coordinate front drive traffic, assist guests with luggage, and support secure, efficient service.

As part of the leadership group, you’ll mentor staff, uphold our service standards, and respond swiftly to issues while maintaining composure in high-pressure situations.