Valet Supervisor

Kalahari Resorts LLC; Round Rock, Northern (TX, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) matching

Health, dental, and vision coverage

Employee appreciation events

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Round Rock, TX seeks a Valet Supervisor to oversee valet operations and provide attentive guest service. You’ll guide staff, coordinate drive flow, assist guests with luggage, and ensure deliveries meet guests’ expectations with discretion and speed.

Lead with love as part of a leadership team, maintain professional service, and support staff in high-pressure moments while contributing to our promise of unforgettable experiences.

Qualifications

• Experience supervising valet staff and delivering high quality guest service.
• Proven ability to coach and resolve guest concerns with discretion.
• Must possess a valid driver’s license and stand for long periods.

Responsibilities

• Oversee, supervise and coordinate all valet staff operations.
• Coordinate front drive traffic and assist guests with luggage.
• Provide timely pickup/delivery of items and guest requests.
• Maintain transport logs, shift checklists and maintenance requests daily.

Skills

Customer service

Supervisory

Valid driver's license

Stamina & standing

Stress management

Evening/weekend shifts

Job description

3001 Kalahari blvd, Round Rock , Texas 78665 , United States

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don't just create vacations- we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities-treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.

Kalahari Resorts & Conventions is seeking a Valet Supervisor. In this role, you will be responsible for overseeing, supervising, directing and coordinating all operations of Valet Staff in an attentive, courteous, efficient, and confidential manner; including helping guests into and out of the Resort, coordinating traffic on the front drive, providing pickup and delivery of guest's luggage, and providing delivery of items to guests as requested.

As part of our leadership team, you'll embody our Promise to Lead with Love- guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll ensure arrivals and departures are smooth, welcoming, and efficient. You'll set the tone with professional service, quick response times, and attention to detail, helping guests feel valued from the moment they arrive.

Key Responsibilities

• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Responsible for coaching and counseling valet staff with guidance from the Valet Office Manager.
• Manage guest complaints and take corrective action when necessary.
• Ensure all administrative duties such as transport logs, shift checklists, maintenance requests, and sign-out sheets are completed on a daily basis.

What We’re Looking For

• Customer service and supervisory background preferred.
• Valid driver's license required.
• Ability to stand during entire shift.
• Must be able to maintain composure and work well in stressful, high-pressure situations.
• Ability to work nights, weekends, and holidays.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love- because love builds trust, inspiring growth, and creating experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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