Rooms Controller - Lead Front Desk & Housekeeping

Kalahari-Resorts-; Round Rock (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Paid time off

Holiday compensation

Health coverage

Dental coverage

Vision coverage

Employee events

Education assistance

Job summary

Kalahari Resorts & Conventions in Round Rock, Texas, is seeking a Rooms Controller to act as the primary liaison between Front Desk and Housekeeping, ensuring accurate room status and timely turnover to maximize availability.

You will monitor room statuses, coordinate arrivals, VIPs, groups and special requests, and provide regular updates to Front Desk and Rooms Division leadership. Join us to Lead with Love and deliver exceptional guest experiences.

Qualifications

• Strong communication and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and ability to identify room-status discrepancies.

Responsibilities

• Serve as the primary liaison between Front Desk and Housekeeping, ensuring clear and timely communication.
• Monitor and maintain accurate room statuses, identifying discrepancies between Versa and actual room conditions.
• Track Housekeeping progress and prioritize room turnover based on arrivals, availability, VIPs, groups, and special requests.
• Identify and communicate room delays, maintenance issues, inventory concerns, and conditions that may impact arriving guests.
• Ensure cleaned and inspected rooms are released promptly to maximize room availability.
• Monitor room moves, early arrivals, late check-outs, extensions, and other activities affecting room inventory.
• Provide regular updates to Front Desk, Housekeeping, and Rooms Division leadership to support efficient daily operations.
• Assist other Rooms Division departments as needed while maintaining a professional, proactive, and team-oriented approach.

Skills

Communication & organizational skills

Multitasking

Attention to detail

Bilingual Spanish-English

Team collaboration

Tools

Versa

Hotsos

Excel

Outlook

Job description

Kalahari Resorts & Conventions in Round Rock, Texas, is seeking a Rooms Controller to act as the primary liaison between Front Desk and Housekeeping, ensuring accurate room status and timely turnover to maximize availability.

You will monitor room statuses, coordinate arrivals, VIPs, groups and special requests, and provide regular updates to Front Desk and Rooms Division leadership. Join us to Lead with Love and deliver exceptional guest experiences.