Valet Supervisor & Guest Services Lead

Parking Management Company; Shreveport (LA); Vor Ort; USD 19.286 - 30.307; Vollzeit

Benefits dieser Stelle

Bonus opportunities

401K

Paid time off

Tuition assistance

Health benefits

Zusammenfassung

Parking Management Company is seeking a Valet Supervisor / Guest Service Coordinator to oversee daily valet operations on-site and lead a team of attendants. You will ensure seamless guest experiences, manage staff performance, and handle equipment, tips, and payroll tasks with a focus on safety and service excellence.

The role requires a high school diploma or GED, at least one year of supervisory/customer service experience, and a valid driver’s license.

Qualifikationen

• High school diploma or GED; 1 year minimum supervisory and related customer service/hospitality experience is preferred.
• Valid driver’s license and reliable transportation required; clean background check may be needed.
• Provide exceptional guest service with professional communication and teamwork.

Aufgaben

• Oversee daily valet operations and staff performance to ensure smooth service.
• Address guest questions and service issues with professionalism and prompt resolution.
• Lead daily pre-shift meetings and communicate updates to the team.
• Manage setup/breakdown of valet equipment and ensure supplies are stocked.
• Oversee tip handling and assist with payroll/punches and vehicle counts.
• Supervise safety, key handling, and incident reporting; maintain a safe on-site environment.
• Foster a team-oriented culture focused on guest service and operational excellence.

Ausbildung

High school diploma or GED

Jobbeschreibung

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

Valet Parking Coordinator

Location: Multiple hospitality properties across the city

Potential Earnings: $20.00+ per hour, including base pay and tips

Base Pay: $11.50 per hour (Depending on property)

Job Type: Full-time and part-time

Schedule: Day, evening, overnight, weekend, and holiday shifts

The stated base-pay rate or range represents the hourly wage PMC reasonably expects to pay for this position upon hire. The specific starting rate will be determined within the posted range based on the property assignment, relevant experience, qualifications, and schedule requirements.

Eligible employees may receive tips in addition to the stated base wage. Tips vary based on hours worked, property assignment, guest volume, service performance, and customer interactions. Tips and total earnings are not guaranteed

Join PMC’s Hospitality Leadership Team

Parking Management Company (PMC) is hiring a dependable and service-focused Valet Parking Coordinator to help lead daily valet operations throughout the city.

You will coordinate vehicle flow, supervise valet attendants, assist guests, and support the Account Manager in maintaining a safe, organized, and professional operation. This position is ideal for someone with strong leadership and customer-service skills who enjoys working in a fast-paced hospitality environment.

What You’ll Do

• Help supervise daily valet operations and employee performance.
• Coordinate vehicle flow, traffic control, key organization, and staging areas.
• Assign responsibilities and provide clear direction to valet attendants.
• Lead pre-shift meetings and communicate operational updates.
• Monitor attendance, breaks, schedules, uniforms, and grooming standards.
• Coach employees and promote teamwork, accountability, and professional service.
• Assist guests and resolve questions, concerns, or service issues.
• Monitor safe driving, vehicle handling, and key-control procedures.
• Complete incident reports and document vehicle-related concerns promptly.
• Set up valet equipment and ensure supplies are stocked and organized.
• Assist with reviewing time punches, tips, payroll information, and vehicle counts.
• Communicate staffing, safety, and operational concerns to management.
  
  

What We’re Looking For

• Valid driver’s license and reliable transportation.
• No more than three moving violations within the past three years.
• Ability to pass applicable background and motor vehicle record checks.
• At least one year of Coordinatory, hospitality, valet parking, or customer-service experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Professional appearance and dependable attendance.
• Ability to remain calm and make sound decisions in a busy environment.
• Ability to coach employees and reinforce performance expectations.
• Availability to work assigned days, nights, weekends, or holidays.
• Ability to operate automatic and manual-transmission vehicles when required.
  
  

A high school diploma or GED is preferred. Previous leadership experience in valet parking, hotels, restaurants, parking operations, or customer service is strongly preferred.

Physical Requirements

The essential functions of this position may require standing and walking for extended periods; running or moving quickly when appropriate and safe; frequently entering and exiting vehicles; bending, reaching, and using stairs; lifting or moving items weighing up to 50 pounds; and working outdoors in varying weather conditions.

Physical Requirements

The essential functions of this position may require standing and walking for extended periods; running or moving quickly when appropriate and safe; frequently entering and exiting vehicles; bending, reaching, and using stairs; lifting or moving items weighing up to 50 pounds; and working outdoors in varying weather conditions.

PMC provides reasonable accommodations to qualified applicants and employees with disabilities unless doing so would create an undue hardship. Applicants who require an accommodation during the application or hiring process may contact [HR email address or telephone number].

Technology and Cell Phone Use

This position may require the use of a mobile phone for work-related communication or access to company applications. PMC will reimburse employees for necessary and reasonable business expenses, including required business use of a personal mobile phone, in accordance with company policy and applicable law. Company-issued equipment may be provided when applicable.

Compensation And Benefits

Benefits vary based on employment status, scheduled hours, plan eligibility, and the terms of the applicable benefit plans. Eligible employees may receive:

• Medical, dental, and vision insurance
• Supplemental life and critical-illness insurance
• 401(k) plan
• Paid time off
• Paid training
• Leadership-development opportunities
• Tuition assistance through Bellevue University
• Nationwide employee discounts through Perks at Work
  
  

Wage-and-Hour Compliance

This is a non-exempt position. PMC complies with applicable minimum-wage, overtime, meal-period, rest-period, and recordkeeping requirements. Employees will receive overtime and other required compensation in accordance with state and federal law.

PMC also maintains workers’ compensation coverage as required by law.

At-Will Employment

Employment with PMC is at will. This means either PMC or the employee may end the employment relationship at any time, with or without cause or advance notice, subject to applicable law.

Any introductory period does not change the at-will employment relationship or guarantee employment for a specific period.

Equal Employment Opportunity

PMC is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race, color, religion, religious creed, ancestry, national origin, citizenship status, age, sex, pregnancy, childbirth or related medical conditions, reproductive-health decision-making, gender, gender identity, gender expression, sexual orientation, marital status, military or veteran status, physical or mental disability, medical condition, genetic information, or any other status protected by applicable law.

This is a non-exempt position eligible for overtime compensation in accordance with applicable law.

Employment with PMC is at will, meaning either PMC or the employee may end the employment relationship at any time, with or without cause or advance notice, subject to applicable law. The 120-day introductory period does not alter the at-will nature of employment or guarantee employment for any particular period.