Valet Shift Lead: Hospitality & Guest Service

LAZ Parking; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Sign-on Bonus $200

Referral Bonus $200

Job summary

LAZ Parking is seeking a Shift Lead, Hospitality in Downtown Austin, TX to oversee operations in the absence of location management and maximize revenue, control expenses, and maintain high service standards for our client’s hotel. The role requires supervisory experience and a strong focus on customer service.

The position involves attending stand-up meetings, guiding staff, resolving client concerns, and ensuring safety and policy adherence while driving service quality and client

Qualifications

• High school diploma or GED required.
• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Valid driver’s license required.

Responsibilities

• Support location management with financial, operational safety and service-related success at their hotel.
• Attend daily stand up meetings and resume meetings scheduled by client.
• Ensure internal stand up meetings (Pre-Shifts or Huddles) are held each shift.
• Ensure staff adheres to rules of conduct, policies and procedures.
• Embrace, resolve, and see through to resolution any customer service or client concerns.
• Communicates challenges to Location Management to address.
• Additional duties as assigned.
• Drive service results and establish goals by monitoring reports and service metrics.
• Responsible for cultivating client relationships and business retention.
• Supervise, mentor, and train staff in absence of management.

Skills

Customer service

Communication

Leadership

English proficiency

Team building

Education

High school diploma or GED

Job description

LAZ Parking is seeking a Shift Lead, Hospitality in Downtown Austin, TX to oversee operations in the absence of location management and maximize revenue, control expenses, and maintain high service standards for our client’s hotel. The role requires supervisory experience and a strong focus on customer service.

The position involves attending stand-up meetings, guiding staff, resolving client concerns, and ensuring safety and policy adherence while driving service quality and client