Valet Shift Lead

LAZ Parking; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Sign-on Bonus $200

Referral Bonus $200

Job summary

LAZ Parking is seeking a Shift Lead, Hospitality in Downtown Austin, TX to oversee operations in the absence of location management and maximize revenue, control expenses, and maintain high service standards for our client’s hotel. The role requires supervisory experience and a strong focus on customer service.

The position involves attending stand-up meetings, guiding staff, resolving client concerns, and ensuring safety and policy adherence while driving service quality and client

Qualifications

• High school diploma or GED required.
• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Valid driver’s license required.

Responsibilities

• Support location management with financial, operational safety and service-related success at their hotel.
• Attend daily stand up meetings and resume meetings scheduled by client.
• Ensure internal stand up meetings (Pre-Shifts or Huddles) are held each shift.
• Ensure staff adheres to rules of conduct, policies and procedures.
• Embrace, resolve, and see through to resolution any customer service or client concerns.
• Communicates challenges to Location Management to address.
• Additional duties as assigned.
• Drive service results and establish goals by monitoring reports and service metrics.
• Responsible for cultivating client relationships and business retention.
• Supervise, mentor, and train staff in absence of management.

Skills

Customer service

Communication

Leadership

English proficiency

Team building

Education

High school diploma or GED

Job description

The Details

Location: Downtown Austin, Texas

• Sign-On Bonus: $200
  • Bonus will be paid after 90 days. Employee must be in good standing
• Referral Bonus $200
  • Bonus will be paid after 90 days. Employee must be in good standing

Required: Must have a valid driver's license; minimum 2 years

The Spirit of the Position

The Shift Lead, Hospitalityoversees operations in the absence of location management while ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.

Principal Job Duties

• Support location management with the financial, operational safety andservice-relatedsuccess at their hotel.
• Attend daily stand up meetings and resume meetings scheduled by client.
• Ensure LAZ internal stand up meetings (Pre-Shifts or "Huddles") are held each shift.
• Ensures staff adheres to rules of conduct, policies and procedures.
• Embrace, resolve, and see through to resolution any customer service or client concerns.
• Communicates any challenges to Location Management to address.
• Additional duties as assigned.

People

• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Identify high potential employees to support the organization's continued growth, both within your region and outside.
• Ensureall safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Any and all safety concerns are reported to the Hospitality Manager/Assistant Hospitality Managers for review and suggestions on how to improve safety at your hotel.
• Supervises, mentors, and trains staff on day-to-day activities in the absence of management.

Product

• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and completeother projects, programs, and initiatives that may arise from assignedhotel(s).

Profit

• Responsible for claims and safety related training and prevention initiatives.
• Responsible for overall financial success during their shift.
• Daily,weekly,monthly, andannual financial and operational reports as required.

Education

• High school diploma or GED required.

Experience

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Valid driver's license required.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehends the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.
• Ability to drive a standard transmission.
• Ability to produce and maintain an acceptable driving record and unrestricted drivers' license.

Physical Demands

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least50pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt; Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.