Valet Service Supervisor - MGM National Harbor

MGM Resorts International; Maryland; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Wellness incentive programs

Free meals in employee dining room

Free parking on and off shift

Discounts with company partners

Job summary

MGM Resorts International is seeking a Valet Services Supervisor to lead a team of valet and guest service professionals, ensuring exceptional service, smooth operations, and safety compliance on property.

You will oversee staffing, training, and performance, conduct area inspections, lead pre-shift meetings, and manage guest concerns while coordinating traffic flow to prevent delays. This role emphasizes first-rate guest experiences and teamwork.

Qualifications

• Must be at least 21 years of age.
• At least 1 year of supervisory experience in a customer service environment.
• Experience in valet or transportation preferred.

Responsibilities

• Supervise the valet services team, including staffing, development, and performance management.
• Ensure safety standards and policy enforcement.
• Inspect valet parking areas and lead pre-shift meetings.
• Manage guest service and resolve inquiries and complaints.
• Coordinate traffic flow to avoid congestion and delays.
• Notify management or Security of unusual events.

Skills

Customer service

Team leadership

Staff scheduling

Job description

**THE JOB:** As a Valet Services Supervisor, you will play a key role in creating memorable first and last impressions for every guest who visits our property. In this fast-paced role, you will lead and develop a team of valet and guest service professionals, ensuring outstanding service standards, operational efficiency, and adherence to safety and security procedures. By anticipating guest needs, resolving concerns, and maintaining smooth traffic flow throughout the property, you will help create the exceptional experiences that keep guests coming back. **THE DAY-TO-DAY:*** Supervise the valet services team to include efficient staffing, employee development and training, performance management and policy enforcement* Supervise the valet and guest service employees, ensure employees are properly trained and follow established safety standards* Conducts periodic inspections of valet-designated parking areas* Lead the pre-shift meetings for valet/guest service employees* Compensate guests within, for service-related inconveniences* Responsible for necessary staffing adjustments in order to properly accommodate guest* Regulate the movement and flow of traffic to ensure the casino provides efficient and effective guest services and avoids traffic congestion and delays* Respond effectively to guest inquiries providing excellent guest service* Resolve guest complaints within scope of authority; otherwise refers the matter to management; notify supervisor and/or Security of unusual events**THE IDEAL CANDIDATE:*** Must be at least 21 years of age* Must have at least one (1) year of prior relevant experience as a supervisor in a customer service environment.* Prior experience in valet or transportation**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10567**Pay Rate:**The rate for this role is:$22.00This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.Pay will not be below any applicable minimum wage.Should overtime be worked, employees are paid overtime pay in accordance with state requirements.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.