Valet Service Supervisor - MGM National Harbor

MGM Resorts International; Oxon Hill (MD); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Wellness incentives

Discounts on hotel, food & beverage, &

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts International is hiring a Valet Services Supervisor at National Harbor, Maryland. You will lead a team of valet and guest service professionals, ensuring outstanding service, safety, and smooth traffic flow across the property.

You will train staff, manage performance, address guest issues, and uphold service standards while coordinating with security and management as needed.

Qualifications

• Must be at least 21 years of age.
• Must have at least one (1) year of prior relevant experience as a supervisor in a customer service environment.
• Prior experience in valet or transportation.

Responsibilities

• Supervise the valet services team to include efficient staffing, employee development and training, performance management and policy enforcement
• Supervise the valet and guest service employees, ensure employees are properly trained and follow established safety standards
• Conducts periodic inspections of valet-designated parking areas
• Lead the pre-shift meetings for valet/guest service employees
• Compensate guests within, for service-related inconveniences
• Responsible for necessary staffing adjustments in order to properly accommodate guest
• Regulate the movement and flow of traffic to ensure the casino provides efficient and effective guest services and avoids traffic congestion and delays
• Respond effectively to guest inquiries providing excellent guest service
• Resolve guest complaints within scope of authority; otherwise refers the matter to management; notify supervisor and/or Security of unusual events

Job description

National Harbor, Maryland

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As a Valet Services Supervisor, you will play a key role in creating memorable first and last impressions for every guest who visits our property. In this fast-paced role, you will lead and develop a team of valet and guest service professionals, ensuring outstanding service standards, operational efficiency, and adherence to safety and security procedures. By anticipating guest needs, resolving concerns, and maintaining smooth traffic flow throughout the property, you will help create the exceptional experiences that keep guests coming back.

The Day-to-day

• Supervise the valet services team to include efficient staffing, employee development and training, performance management and policy enforcement
• Supervise the valet and guest service employees, ensure employees are properly trained and follow established safety standards
• Conducts periodic inspections of valet-designated parking areas
• Lead the pre-shift meetings for valet/guest service employees
• Compensate guests within, for service-related inconveniences
• Responsible for necessary staffing adjustments in order to properly accommodate guest
• Regulate the movement and flow of traffic to ensure the casino provides efficient and effective guest services and avoids traffic congestion and delays
• Respond effectively to guest inquiries providing excellent guest service
• Resolve guest complaints within scope of authority; otherwise refers the matter to management; notify supervisor and/or Security of unusual events

The Ideal Candidate

• Must be at least 21 years of age
• Must have at least one (1) year of prior relevant experience as a supervisor in a customer service environment.
• Prior experience in valet or transportation

The Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Rate

The rate for this role is:

$22.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.