Valet Parking Team Lead - Guest Experience Leader

Pyramid Global Hospitality; Puerto Rico; On-site; USD 17,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Valet Parking Team Lead for Hyatt Regency Grand Reserve Puerto Rico. This role leads daily valet operations, ensures outstanding guest service, and upholds safety and hotel standards.

You'll coach team members, coordinate staffing, and promote local attractions while maintaining a professional, guest-focused culture. The position requires a high school diploma, a Puerto Rico driver's license, and the ability to work varied shifts including overnights.

Qualifications

• High School Diploma required.
• Minimum 1-2 years in a supervisory or leadership role.
• At least 1 year in a customer service role with high guest interaction.
• Bilingual (English / Spanish).
• Must be able to work various shifts including overnight, weekends and holidays.
• Excellent verbal communication skills.

Responsibilities

• Lead, supervise, and coordinate the daily operations of the Valet Parking team.
• Coach, train, and support team members to meet hotel standards.
• Ensure safe handling, parking, and retrieval of guest vehicles.
• Monitor guest satisfaction and address concerns promptly.
• Coordinate staffing and shift coverage for smooth operations.
• Promote hotel facilities and local attractions to guests.
• Maintain safety, security, and cleanliness of valet areas.

Skills

Leadership

Coaching

Customer service

Teamwork

Problem solving

Communication

Bilingual (English/Spanish)

Verbal communication

Education

High School Diploma

Job description

Pyramid Global Hospitality is seeking a Valet Parking Team Lead for Hyatt Regency Grand Reserve Puerto Rico. This role leads daily valet operations, ensures outstanding guest service, and upholds safety and hotel standards.

You'll coach team members, coordinate staffing, and promote local attractions while maintaining a professional, guest-focused culture. The position requires a high school diploma, a Puerto Rico driver's license, and the ability to work varied shifts including overnights.