Parking Attendant Team Lead

Pyramid Zarzal Management LLC; Puerto Rico; On-site; USD 26,000 - 38,000; Full time

Job summary

Pyramid Global Hospitality seeks a Lead Valet Parking Team member for Hyatt Regency Grand Reserve Puerto Rico. You will supervise the valet operations, coach staff, and ensure exceptional guest service while maintaining safety standards and efficiency.

You will coordinate shifts, monitor guest satisfaction, and promote the property’s amenities. The role requires strong leadership, bilingual communication, and a customer‑centric approach in a fast-paced environment.

Qualifications

• High School Diploma.
• Valid Puerto Rico driver’s license.
• 1–2 years of supervisory/leadership experience.
• At least 1 year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and running to retrieve cars.
• Outgoing and engaging personality.
• Bilingual (English / Spanish).
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Availability to work various shifts including overnight, weekends and holidays.

Responsibilities

• Lead, supervise, and coordinate the daily operations of the Valet Parking team to ensure exceptional guest service and operational efficiency.
• Provide coaching, training, and ongoing support to team members, ensuring adherence to hotel standards, policies, and procedures.
• Ensure safe handling, parking, and retrieval of guest vehicles, while overseeing vehicle inspections and proper incident reporting.
• Monitor guest satisfaction and service quality, promptly addressing concerns and resolving issues in a professional manner.
• Coordinate staffing, work assignments, and shift coverage to maintain smooth and efficient operations.
• Promote hotel facilities, services, and local attractions, enhancing the guest experience and supporting revenue-generating opportunities.
• Ensure compliance with safety, security, and operational procedures, maintaining a safe environment for guests, employees, and vehicles.
• Maintain clear communication with management, providing operational updates, reporting incidents, and identifying opportunities for improvement.
• Oversee the cleanliness, organization, and appearance of valet, entrance, and luggage storage areas.
• Foster a positive, professional, and guest-focused team culture while serving as a role model for service excellence.

Skills

Bilingual English/Spanish

Customer service

Team leadership

Communication skills

Problem solving

Education

High School Diploma

Job description

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality.

About the Property

Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award‑winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure’s World’s Best Awards, offers a truly dynamic environment for hospitality professionals. At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you’ll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island’s stunning coastline. From an expansive lagoon‑style pool to a nearby 27‑hole Tom Kite‑designed golf course and a full‑service rainforest spa, this property offers a unique and inspiring setting to grow your career. We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you’re just beginning your hospitality journey or looking to take the next step, you’ll find opportunities for growth at every level. Joining our team means becoming part of a close‑knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed.

Lead Valet Parking Team – Responsibilities

• Lead, supervise, and coordinate the daily operations of the Valet Parking team to ensure exceptional guest service and operational efficiency.
• Provide coaching, training, and ongoing support to team members, ensuring adherence to hotel standards, policies, and procedures.
• Ensure safe handling, parking, and retrieval of guest vehicles, while overseeing vehicle inspections and proper incident reporting.
• Monitor guest satisfaction and service quality, promptly addressing concerns and resolving issues in a professional manner.
• Coordinate staffing, work assignments, and shift coverage to maintain smooth and efficient operations.
• Promote hotel facilities, services, and local attractions, enhancing the guest experience and supporting revenue‑generating opportunities.
• Ensure compliance with safety, security, and operational procedures, maintaining a safe environment for guests, employees, and vehicles.
• Maintain clear communication with management, providing operational updates, reporting incidents, and identifying opportunities for improvement.
• Oversee the cleanliness, organization, and appearance of valet, entrance, and luggage storage areas.
• Foster a positive, professional, and guest‑focused team culture while serving as a role model for service excellence.

Qualifications

• High School Diploma.
• Valid Puerto Rico driver’s license.
• Minimum of 1–2 years of experience in a supervisory or leadership role, preferably within the hospitality industry.
• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and running to retrieve cars.
• An outgoing and engaging personality.
• Bilingual (English / Spanish).
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Must be available to work various shifts including overnight, weekends and holidays.

Compensation

Compensation: $ - $

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.