Valet Operations Supervisor — Lead Team, Earn Tips

Metropolis Technologies; Aspen (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Long/Short term disability

Life insurance

Accident insurance

401k

Paid time off

Job summary

SP+ in Aspen is seeking a location valet attendant to ensure smooth valet operations, greet guests, and park/retrieve vehicles safely with a professional image.

You will assist with hiring and training a valet team, set staffing schedules, and maintain SOP compliance while handling daily paperwork and customer service. A valid driver’s license is required, and some locations may need stick-shift experience.

Qualifications

• Education/Experience – Minimal high school diploma or equivalent and a minimal 6 month related experience or training; or equivalent combination of education and experience.
• Driver’s License – Required to have and maintain a valid state-issued driver’s license with a current address and an acceptable driving record. Ability to drive a vehicle with a manual transmission (stick shift) may be required depending on the location.
• Oral Communication – Speaks clearly; Listens and gets clarification; Responds well to questions.
• Written Communication – Writes clearly and informatively; Able to read and interpret written information.
• Customer Service – Maintains positive attitude. Responds to requests for service and assistance professionally and courteously.
• Adaptability – Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Judgment – Exhibits sound and accurate judgment.
• Physical Demands: these physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Greet guests courteously.
• Ensure customers are receiving timely service.
• Assist customers in and out of their vehicle.
• Drive, park, and retrieve customer vehicles in a safe and professional manner.
• Assist with hiring, training, and coaching an excellent valet team.
• Create a staffing schedule according to the anticipated daily vehicle volume.
• Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.
• Prepare and process daily paperwork according to audit compliance standards.
• Ensure that drive lanes and crosswalks are clean of debris, water, oil spills, etc.
• Create and implement a successful staging plan, utilizing all aspects of the locations layout to ensure maximum parking capacity.
• Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations.
• Substitute for any position, if necessary.
• Complete other duties as needed.

Skills

Oral Communication

Written Communication

Customer Service

Adaptability

Judgment

Education

High School Diploma or equivalent

Job description

SP+ in Aspen is seeking a location valet attendant to ensure smooth valet operations, greet guests, and park/retrieve vehicles safely with a professional image.

You will assist with hiring and training a valet team, set staffing schedules, and maintain SOP compliance while handling daily paperwork and customer service. A valid driver’s license is required, and some locations may need stick-shift experience.