Valet Operations Lead — Guest Experience & Team Coaching

Metropolis Technologies; Kansas City (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

SP Plus Corporation in Kansas City, KS is hiring for a valet position at a location in the SP+ network. The role involves greeting guests, delivering timely service, and assisting customers in and out of vehicles, while maintaining safety and professional standards.

The position requires a minimal high school diploma or equivalent and at least 6 months of related experience or training, plus a valid driver's license.

Qualifications

• Education/Experience: Minimal high school diploma or equivalent and a minimal 6 month related experience or training; or equivalent combination of education and experience.
• Driver’s License: Required to have and maintain a valid state-issued driver’s license with a current address and an acceptable driving record.
• Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.
• Written Communication: Writes clearly and informatively; Able to read and interpret written information.
• Customer Service: Maintains positive attitude. Responds to requests for service and assistance professionally and courteously.
• Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Judgment: Exhibits sound and accurate judgment.

Responsibilities

• Greet guests courteously.
• Ensure customers are receiving timely service.
• Assist customers in and out of their vehicle.
• Drive, park, and retrieve customer vehicles in a safe and professional manner.
• Assist with hiring, training, and coaching an excellent valet team.
• Create a staffing schedule according to the anticipated daily vehicle volume.
• Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.
• Prepare and process daily paperwork according to audit compliance standards.
• Ensure that drive lanes and crosswalks are clean of debris, water, oil spills, etc.
• Create and implement a successful staging plan, utilizing all aspects of the locations layout to ensure maximum parking capacity.
• Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations.
• Substitute for any position, if necessary.
• Complete other duties as needed.

Skills

Guest service

Oral communication

Written communication

Customer service

Adaptability

Judgment

Driver's license

Education

High school diploma or equivalent

6 months related experience or training

Job description

SP Plus Corporation in Kansas City, KS is hiring for a valet position at a location in the SP+ network. The role involves greeting guests, delivering timely service, and assisting customers in and out of vehicles, while maintaining safety and professional standards.

The position requires a minimal high school diploma or equivalent and at least 6 months of related experience or training, plus a valid driver's license.