Valet Operations Manager – Luxury Guest Experience

Seminole Hard Rock Hotel & Casino; Indiana; On-site; USD 50,000 - 75,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino is seeking a Valet Department supervisor responsible for coordinating and overseeing guest transportation, valet operations, and shuttle coordination. The role ensures safety, efficiency, and exceptional guest experiences in a luxury setting.

You will lead daily assignments, manage budgets, and mentor a team to uphold Hard Rock standards and regulatory compliance. Strong hospitality leadership and MS Office skills are required.

Qualifications

• High School diploma or equivalent.
• Hospitality Management Degree preferred.
• Minimum three (3) years of experience in hospitality leadership role, preferably Front Services.

Responsibilities

• Coordinate and supervise the Valet Department to ensure safe, efficient transportation of guests.
• Manage daily valet operations and assist with department budget and supplies.
• Coach, mentor, and motivate the team to deliver exceptional guest service.
• Ensure compliance with Gaming Commission regulations and company standards.
• Utilize systems for ticketing and reporting; maintain good interdepartmental relations.

Skills

Guest services

Leadership

Budget management

Microsoft Office

Education

High school diploma

Hospitality management degree

Tools

Excel

Word

Outlook

Job description

Seminole Hard Rock Hotel & Casino is seeking a Valet Department supervisor responsible for coordinating and overseeing guest transportation, valet operations, and shuttle coordination. The role ensures safety, efficiency, and exceptional guest experiences in a luxury setting.

You will lead daily assignments, manage budgets, and mentor a team to uphold Hard Rock standards and regulatory compliance. Strong hospitality leadership and MS Office skills are required.