Valet & Guest Services Manager

Hard Rock Casino Rockford; Rockford (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Hard Rock Casino Rockford is seeking an experienced Valet Supervisor to oversee the Valet Department, coordinate guest vehicle transportation, arrivals and departures, and supervise the property shuttle and coat check to ensure a luxury guest experience.

The role requires leadership in hospitality, adherence to gaming regulations, staff coaching, budget awareness, and strong computer skills; flexible schedule including nights, weekends, and holidays.

Qualifications

• Must possess guest-service mindset focused on delivering a luxury guest experience.
• Excellent communication, leadership and interpersonal skills.
• Ability to coach, mentor and motivate a team to meet departmental goals.

Responsibilities

• Oversee daily valet department operations and staff assignments.
• Ensure safe, timely transportation of guests and vehicles; coordinate shuttle and coat check.
• Enforce regulatory compliance and departmental policies; manage budget and inventory.
• Work with MIS and ticketing systems to track and report performance.
• Develop standards to elevate guest service quality and presentation.

Skills

Guest services leadership

Communication

Team leadership

Budget awareness

Problem solving

Education

High School diploma

Hospitality Management degree preferred

Tools

Excel

Word

Outlook

Job description

Hard Rock Casino Rockford is seeking an experienced Valet Supervisor to oversee the Valet Department, coordinate guest vehicle transportation, arrivals and departures, and supervise the property shuttle and coat check to ensure a luxury guest experience.

The role requires leadership in hospitality, adherence to gaming regulations, staff coaching, budget awareness, and strong computer skills; flexible schedule including nights, weekends, and holidays.