Valet Supervisor: Casino Guest Services Lead

Seminole Hard Rock Hotel & Casino; Rockford (IL); On-site; USD 39,000 - 52,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Rockford is seeking a Valet Supervisor to coordinate and oversee the Valet Department, ensuring safe, efficient transportation of guests and team member vehicles. You will also supervise the shuttle and coat check operations as needed.

The role requires high energy, strong guest-service skills, and the ability to manage staff, maintain standards, and handle guest concerns with professionalism. Flexibility for weekends and holidays is expected.

Qualifications

• High School diploma or equivalent required.
• 6+ months of Valet or guest transportation experience preferred.
• Must obtain and maintain licenses/certifications per regulations.
• Background check must be passed.
• Must be at least 21 years old.

Responsibilities

• Oversee valet operations and guest vehicle movements to ensure safety and efficiency.
• Supervise staff, train, evaluate, and provide guidance.
• Maintain high standards of guest service and professionalism.
• Handle guest complaints promptly and courteously.
• Coordinate with Valet Manager in operations and decisions.

Skills

Guest service

Team leadership

Communication

Time management

Problem solving

Education

High School diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Seminole Hard Rock Hotel & Casino Rockford is seeking a Valet Supervisor to coordinate and oversee the Valet Department, ensuring safe, efficient transportation of guests and team member vehicles. You will also supervise the shuttle and coat check operations as needed.

The role requires high energy, strong guest-service skills, and the ability to manage staff, maintain standards, and handle guest concerns with professionalism. Flexibility for weekends and holidays is expected.