Valet & Guest Experience Manager

Hard Rock Casino Northern Indiana; Gary (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Hard Rock Casino Northern Indiana in Gary, IN invites an experienced hospitality supervisor to lead and coordinate the Valet Department, ensuring safe guest transportation and timely shuttle operations. You will also oversee coat check and guest services to uphold luxury standards.

The role requires a High School diploma, 3+ years in hospitality leadership, and the ability to manage budgets, train staff, and maintain strong vendor relationships. Evening/weekend availability is often needed.

Qualifications

• High School diploma or equivalent required.
• Hospitality Management Degree preferred.
• Minimum three (3) years of experience in hospitality leadership role, preferably Front Services.

Responsibilities

• Conduits a culture of high ethical standards, integrity, and service at all times.
• Manages daily work assignments of valet functions.
• Assist with department budget and ensure operational supplies inventory is maintained.
• Works with MIS to ensure proper use of ticketing system.
• Coaches, mentors, and motivates the team to provide an exceptional guest experience.
• Ensures integration and teamwork for the department in a positive environment.

Skills

Leadership

Customer service

Team management

Budgeting

MS Office

Education

High School diploma or equivalent

Hospitality Management degree preferred

Tools

Excel

Word

Outlook

Job description

Hard Rock Casino Northern Indiana in Gary, IN invites an experienced hospitality supervisor to lead and coordinate the Valet Department, ensuring safe guest transportation and timely shuttle operations. You will also oversee coat check and guest services to uphold luxury standards.

The role requires a High School diploma, 3+ years in hospitality leadership, and the ability to manage budgets, train staff, and maintain strong vendor relationships. Evening/weekend availability is often needed.