Valet Operations Manager – Growth, Leadership, Guest Experience

Propark Mobility; Hartford (CT); Hybrid; USD 52,000 - 55,000; Full time

Benefits offered by this job

Free Parking

Incentive bonus potential

Generous time off

Training program Propark Think

Job summary

Propark Mobility in Hartford, CT is seeking a Valet Manager to lead parking operations, self-parking and valet services, while supervising location teams. Ideal candidates bring prior parking industry experience with a hospitality focus as a strong asset.

Progressive management experience with front-line oversight and scheduling expertise are required. A Bachelor’s degree in business is helpful but not required. This role is in-office/field with potential weekend coverage.

Qualifications

• Parking operations, self-parking, and valet services oversight.
• Progressive management with front-line supervision.
• Experience with scheduling.
• Bachelor’s degree with a concentration in business is helpful but not required.

Responsibilities

• Develop and train Valet Captains and staff.
• Complete valet schedules to ensure adequate coverage while controlling costs.
• Develop and maintain strong customer relationships.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Oversee the customer service program to ensure satisfaction.
• Review shift reports to ensure integrity of operations.
• Ensure compliance with company policies and client requirements.
• Respond to operational issues, including after hours.
• Maintain high professional and ethical standards for the organization and client.

Skills

Management experience

Scheduling

Customer service

Hospitality industry

Communication skills

Education

Bachelor’s degree optional

Job description

Propark Mobility in Hartford, CT is seeking a Valet Manager to lead parking operations, self-parking and valet services, while supervising location teams. Ideal candidates bring prior parking industry experience with a hospitality focus as a strong asset.

Progressive management experience with front-line oversight and scheduling expertise are required. A Bachelor’s degree in business is helpful but not required. This role is in-office/field with potential weekend coverage.