Valet Operations & Luxury Guest Services Lead

EPGS; Saint Petersburg (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Evolution Parking & Guest Services in Saint Petersburg, FL is seeking a Guest Services Manager to oversee all facets of parking operations, including valet services, client relationships, budgeting, and team performance. You will lead shifts, ensure safety, and maintain Forbes guest service standards while partnering with hotel clients.

The role requires strong communication, HRIS familiarity, 2 years in management, and a proven ability to forecast staffing, manage payroll, and drive performance

Qualifications

• Associates degree or equivalent business/operational training.
• 2 years in a management role within valet or guest services.
• Experience with HRIS platforms such as ADP and strong customer service background.

Responsibilities

• Oversee valet operations and ensure staff uniforms and presence meet standards.
• Lead shifts during peak times, including evenings and weekends.
• Monitor payroll, scheduling, and adherence to club/hotel service standards.
• Drive performance metrics, forecast staffing, and manage safety procedures.
• Maintain client relationships and maximize revenue opportunities.

Skills

Customer service

Communication

Technology proficiency

Organizational skills

Team collaboration

Attention to detail

Education

Associates Degree

High School Diploma or GED

Tools

ADP HRIS

Job description

Evolution Parking & Guest Services in Saint Petersburg, FL is seeking a Guest Services Manager to oversee all facets of parking operations, including valet services, client relationships, budgeting, and team performance. You will lead shifts, ensure safety, and maintain Forbes guest service standards while partnering with hotel clients.

The role requires strong communication, HRIS familiarity, 2 years in management, and a proven ability to forecast staffing, manage payroll, and drive performance