Valet Operations Leader — Guest Experience & Growth

12 Oaks Parking; St. Louis (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Team-first culture

Opportunities for growth

Active, engaging work

Job summary

12 Oaks Parking is seeking a Valet Operation Manager in St. Louis to oversee the full valet operation, ensuring smooth, customer-focused service during hours of operation. You will lead valets, schedule staff, interview and hire associates, respond to incidents, and maintain professional relations with guests and partners.

Adherence to policies and a team-oriented culture are essential. This role offers active daily work, opportunities to grow, and a chance to make a real impact on guest

Qualifications

• 1+ year of experience managing parking or valet operations.
• Valid driver's license with clean driving record; 18+ years old.
• Strong communication, organizational, and multitasking skills.
• Friendly, professional, and team-oriented attitude.

Responsibilities

• Oversee the entire valet operation, ensuring smooth and efficient performance
• Lead a team of valets with a focus on operational excellence and outstanding customer service, fostering a productive, cooperative, and inclusive work environment
• Create and manage staff schedules to meet operational needs
• Conduct interviews and hire associates as needed
• Respond promptly to accidents, incidents, or safety concerns
• Complete daily and weekly lot reports, weekly tip-out distributions, and weekly revenue entries
• Coach, counsel, and, when necessary, terminate team members while ensuring accountability and performance standards are met
• Train team members on customer service, safety, and inclusion best practices
• Perform all duties in a timely and effective manner, following company policies and procedures to achieve operational objectives
• Maintain courteous and professional relationships with guests, partners, subordinates, fellow associates, supervisors, and managers
• Perform other duties as assigned to support smooth operations

Skills

Hands-on leadership

Strong communication

Team-oriented

Customer service focus

Job description

12 Oaks Parking is seeking a Valet Operation Manager in St. Louis to oversee the full valet operation, ensuring smooth, customer-focused service during hours of operation. You will lead valets, schedule staff, interview and hire associates, respond to incidents, and maintain professional relations with guests and partners.

Adherence to policies and a team-oriented culture are essential. This role offers active daily work, opportunities to grow, and a chance to make a real impact on guest