Valet Operations Lead — Guest Experience & Team Leadership

Jamestown Management Corporation; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Jamestown Management Corporation is seeking a Valet Manager for the Ponce City Market location in Atlanta, GA. This role oversees day-to-day valet operations, supervises attendants, and serves as the primary guest relations liaison.

You will manage schedules, recruitment, training, and performance, handle valet revenue and reporting, ensure safety and policy compliance, and coordinate with property management and tenants. Flexible hours including evenings, weekends, and holidays are required.

Qualifications

• Minimum 2–3 years of valet or parking operations experience, with at least 1 year in supervision.
• Valid state driver’s license with current address and clean driving record.
• Experience with cash handling and basic financial reporting.
• Strong verbal and written communication skills.
• Ability to lead, train, and motivate a team.
• Availability to work varying shifts including evenings, weekends, and holidays.

Responsibilities

• Create, publish, and manage weekly staff schedules to ensure adequate valet coverage during all operating hours.
• Recruit, hire, train, and evaluate valet attendants and support staff.
• Respond to guest concerns, complaints, and special requests promptly and professionally.
• Serve as the primary liaison with Ponce City Market property management and tenants regarding valet operations.
• Coordinate valet service for tenant events, promotions, and special property requests.
• Manage daily cash handling, deposits, and reconciliation of valet revenue.
• Track and report key performance metrics (revenue, ticket counts, staffing costs) to senior management.
• Ensure compliance with all company policies, safety standards, and local regulations.
• Maintain accurate records of incidents, accidents, and claims, and oversee the resolution process.
• Monitor and maintain quality of key control, ticketing systems, and vehicle handling procedures.
• Conduct regular staff meetings and ongoing training on service standards and safety procedures.
• Oversee the maintenance, cleanliness, and organization of valet stands, podiums, and staging areas.
• Address staff performance issues, including coaching, corrective action, and disciplinary measures as needed.
• Assist with any additional tasks that may arise or be assigned by senior management.

Skills

Cash handling

Customer service

Leadership

Communication

Staff training

Scheduling

Guest relations

Job description

Jamestown Management Corporation is seeking a Valet Manager for the Ponce City Market location in Atlanta, GA. This role oversees day-to-day valet operations, supervises attendants, and serves as the primary guest relations liaison.

You will manage schedules, recruitment, training, and performance, handle valet revenue and reporting, ensure safety and policy compliance, and coordinate with property management and tenants. Flexible hours including evenings, weekends, and holidays are required.