Valet Manager - Greater Atlanta

Jamestown Management Corporation; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Jamestown Management Corporation is seeking a Valet Manager for the Ponce City Market location in Atlanta, GA. This role oversees day-to-day valet operations, supervises attendants, and serves as the primary guest relations liaison.

You will manage schedules, recruitment, training, and performance, handle valet revenue and reporting, ensure safety and policy compliance, and coordinate with property management and tenants. Flexible hours including evenings, weekends, and holidays are required.

Qualifications

• Minimum 2–3 years of valet or parking operations experience, with at least 1 year in supervision.
• Valid state driver’s license with current address and clean driving record.
• Experience with cash handling and basic financial reporting.
• Strong verbal and written communication skills.
• Ability to lead, train, and motivate a team.
• Availability to work varying shifts including evenings, weekends, and holidays.

Responsibilities

• Create, publish, and manage weekly staff schedules to ensure adequate valet coverage during all operating hours.
• Recruit, hire, train, and evaluate valet attendants and support staff.
• Respond to guest concerns, complaints, and special requests promptly and professionally.
• Serve as the primary liaison with Ponce City Market property management and tenants regarding valet operations.
• Coordinate valet service for tenant events, promotions, and special property requests.
• Manage daily cash handling, deposits, and reconciliation of valet revenue.
• Track and report key performance metrics (revenue, ticket counts, staffing costs) to senior management.
• Ensure compliance with all company policies, safety standards, and local regulations.
• Maintain accurate records of incidents, accidents, and claims, and oversee the resolution process.
• Monitor and maintain quality of key control, ticketing systems, and vehicle handling procedures.
• Conduct regular staff meetings and ongoing training on service standards and safety procedures.
• Oversee the maintenance, cleanliness, and organization of valet stands, podiums, and staging areas.
• Address staff performance issues, including coaching, corrective action, and disciplinary measures as needed.
• Assist with any additional tasks that may arise or be assigned by senior management.

Skills

Cash handling

Customer service

Leadership

Communication

Staff training

Scheduling

Guest relations

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Atlanta, GA, US

4 days ago Requisition ID: 1738

Position Description: Valet Manager

Reports To: Operations Manager

Location: Ponce City Market – Atlanta, GA

Basic Duties:

• Oversee and manage all day-to-day valet operations at Ponce City Market, ensuring safe, professional, and efficient service.
• Directly supervise valet attendants and support staff, including scheduling, training, and performance management.
• Serve as the primary point of contact for guest relations and tenant coordination related to valet and parking services.

Job Responsibilities:

• Create, publish, and manage weekly staff schedules to ensure adequate valet coverage during all operating hours
• Recruit, hire, train, and evaluate valet attendants and support staff
• Respond to and resolve guest concerns, complaints, and special requests promptly and professionally
• Serve as the primary liaison with Ponce City Market property management and tenants regarding valet operations
• Coordinate valet service for tenant events, promotions, and special property requests
• Manage daily cash handling, deposits, and reconciliation of valet revenue
• Track and report key performance metrics (revenue, ticket counts, staffing costs) to senior management
• Ensure compliance with all company policies, safety standards, and local regulations
• Maintain accurate records of incidents, accidents, and claims, and oversee the resolution process
• Monitor and maintain quality of key control, ticketing systems, and vehicle handling procedures
• Conduct regular staff meetings and ongoing training on service standards and safety procedures
• Oversee the maintenance, cleanliness, and organization of valet stands, podiums, and staging areas
• Address staff performance issues, including coaching, corrective action, and disciplinary measures as needed
• Assist with any additional tasks that may arise or be assigned by senior management

Minimum Qualifications:

• Experience – Minimum 2-3 years of valet or parking operations experience, including at least 1 year in a supervisory or management role
• License – Possess and maintain a valid state driver’s license with current address and exceptional driving record
• Financial – Experience with cash handling, and basic financial reporting
• Communication – Strong verbal and written communication skills; able to interact professionally with guests, tenants, and staff
• Leadership – Demonstrated ability to lead, train, and motivate a team
• Customer Service – Able to respond and interact with guests in a positive manner to inspire enjoyment of their experience
• Availability – Available to work varying shifts, including evenings, weekends, and holidays as needed

Physical Requirements:

• Regularly required to stand, walk, and move throughout the property for extended periods of time
• Occasionally required to drive, park, and retrieve vehicles
• Lift and/or move up to 25 pounds

Operational Times

• Monday–Sunday; schedule varies based on property needs, including evenings, weekends, and holidays