Valet Manager - Greater Atlanta

ADP, Inc.; Atlanta (GA); On-site; USD 52,000 - 65,000; Full time

Job summary

ADP, Inc. in Atlanta seeks a Valet Manager at Ponce City Market to lead day-to-day valet operations, ensuring safe, professional, and efficient service for guests.

You will recruit, hire, train, and schedule staff; resolve guest concerns; coordinate with property management and tenants; and monitor revenue, ticket counts, and safety compliance. Strong leadership and flexibility for varied hours are essential.

Qualifications

• Experience supervising valet or parking staff in a fast-paced setting.
• Ability to schedule, train, and manage performance of attendants.
• Strong guest relations and professional communication skills.
• Proven cash handling and basic financial reporting aptitude.
• Availability for varied shifts, including evenings and weekends.

Responsibilities

• Oversee day-to-day valet operations at Ponce City Market, ensuring safe, professional, and efficient service.
• Directly supervise attendants and support staff, including scheduling and training.
• Serve as primary contact for guest relations and tenant coordination related to valet and parking.
• Create and manage weekly schedules; recruit, hire, train, and evaluate staff.
• Respond to guest concerns and coordinate with property management and tenants.
• Coordinate valet service for tenant events and promotions; manage cash handling and deposits.
• Track revenue, ticket counts, staffing costs; report KPIs to senior management.
• Maintain compliance with policies, safety standards, and local regulations.
• Maintain records of incidents; oversee resolution and quality controls.
• Conduct staff meetings and ongoing training on service standards and safety.

Skills

Valet operations

Supervisory experience

Cash handling

Guest relations

Scheduling & training

Communication

Team leadership

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Atlanta, GA, US

Position Description: Valet Manager

Reports To: Operations Manager

Location: Ponce City Market – Atlanta, GA

Basic Duties

• Oversee and manage all day-to-day valet operations at Ponce City Market, ensuring safe, professional, and efficient service.
• Directly supervise valet attendants and support staff, including scheduling, training, and performance management.
• Serve as the primary point of contact for guest relations and tenant coordination related to valet and parking services.

Job Responsibilities

• Create, publish, and manage weekly staff schedules to ensure adequate valet coverage during all operating hours
• Recruit, hire, train, and evaluate valet attendants and support staff
• Respond to and resolve guest concerns, complaints, and special requests promptly and professionally
• Serve as the primary liaison with Ponce City Market property management and tenants regarding valet operations
• Coordinate valet service for tenant events, promotions, and special property requests
• Manage daily cash handling, deposits, and reconciliation of valet revenue
• Track and report key performance metrics (revenue, ticket counts, staffing costs) to senior management
• Ensure compliance with all company policies, safety standards, and local regulations
• Maintain accurate records of incidents, accidents, and claims, and oversee the resolution process
• Monitor and maintain quality of key control, ticketing systems, and vehicle handling procedures
• Conduct regular staff meetings and ongoing training on service standards and safety procedures
• Oversee the maintenance, cleanliness, and organization of valet stands, podiums, and staging areas
• Address staff performance issues, including coaching, corrective action, and disciplinary measures as needed
• Assist with any additional tasks that may arise or be assigned by senior management

Minimum Qualifications

• Experience – Minimum 2-3 years of valet or parking operations experience, including at least 1 year in a supervisory or management role
• License – Possess and maintain a valid state driver’s license with current address and exceptional driving record
• Financial – Experience with cash handling, and basic financial reporting
• Communication – Strong verbal and written communication skills; able to interact professionally with guests, tenants, and staff
• Leadership – Demonstrated ability to lead, train, and motivate a team
• Customer Service – Able to respond and interact with guests in a positive manner to inspire enjoyment of their experience
• Availability – Available to work varying shifts, including evenings, weekends, and holidays as needed

Physical Requirements

• Regularly required to stand, walk, and move throughout the property for extended periods of time
• Occasionally required to drive, park, and retrieve vehicles
• Lift and/or move up to 25 pounds

Operational Times

• Monday–Sunday; schedule varies based on property needs, including evenings, weekends, and holidays