Valet Lead: Elevate Service & Ops (Evenings)

LAZ Parking; Phoenix (AZ); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical/Rx Healthcare Financing

Dental

Vision

Life and Disability Benefits

Supplemental Health

And much more!

Paid Training

Growth Potential and career dev.

Building lasting friendships/relations

Job summary

LAZ Parking in Phoenix, AZ is seeking a VALET Lead to supervise the valet team and ensure a welcoming atmosphere for customers during the 4pm–12am shift.

The role requires strong customer service, staff mentorship, and the ability to report daily revenue and manage payments in the parking system. High school diploma and valid driving record are required.

Benefits include medical, dental, vision, life and disability coverage, plus paid training and opportunities for career growth.

Qualifications

• High school diploma or GED required.
• Ability to produce and maintain an acceptable driving record.
• Strong customer service experience.
• Parking operations and/or parking industry experience.

Responsibilities

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards and implementing changes.
• Liaises with client, operations management and staff.
• Promotes first-class customer service with a friendly demeanor.
• Greets customers by name and assists in a timely, professional manner.
• Resolves customer issues; reports incidents on shift.
• Runs reports related to daily revenue and parking data.
• Provides operational training as needed.
• Handles payments and uses the parking revenue control system.
• Other duties as assigned; may include varying shifts and weekends.

Skills

Customer service

Shift management

English proficiency

Education

High school diploma or GED

Tools

Parking revenue system

Job description

LAZ Parking in Phoenix, AZ is seeking a VALET Lead to supervise the valet team and ensure a welcoming atmosphere for customers during the 4pm–12am shift.

The role requires strong customer service, staff mentorship, and the ability to report daily revenue and manage payments in the parking system. High school diploma and valid driving record are required.

Benefits include medical, dental, vision, life and disability coverage, plus paid training and opportunities for career growth.