Valet Shift Lead

LAZ Parking; Dallas (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Tips included

Team atmosphere

Growth opportunities

Pay Activ access

Paid training

Uniform provided

401(k) with match

Medical, dental, vision

Job summary

LAZ Parking in Dallas, TX is seeking a Valet Lead to oversee the valet operation under the location manager. You will mentor staff, enforce procedures, and ensure first-class customer service in a fast-paced environment.

The role requires a valid driver’s license and willingness to work weekends and holidays. Training is provided, with benefits including health resources and EEO commitments.

Qualifications

• Strong customer service experience.
• Must have valid 2-year driver’s license.
• Parking/hospitality experience preferred but not required.

Responsibilities

• Oversee valet operations under the location manager.
• Supervise, mentor, and train staff daily.
• Maintain high standards of customer service and professional conduct.
• Handle reports related to daily revenue and garage data as requested.
• Greet customers by name when possible and resolve issues promptly.
• Accept monthly and debit payments; manage parking revenue system as needed.
• Work varying hours, including weekends, evenings, and holidays.

Skills

Customer service

Team leadership

Cash handling

Training

Education

High school diploma or GED

Job description

Are you a team player who likes to have fun while you work? Do you enjoy meeting people and sparking conversations? If so, then we want YOU to join our LAZ family! We are an employee first company who care about you and what you think!

Why LAZ Parking?

• Compensation: $13-$14/hr PLUS Tips
• Team Atmosphere
• Growth Opportunities
• Pay Activ - On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training: No experience? We have you covered!
• Free company uniform

*Must have valid 2yr driver's license*

The following programs are available to help support you,freeof charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Valet Benefits:

• 401(k) with Employer Match
• Medical, dental, vision - 3 plan options!
• Competitive salary

The Spirit of the Position:

The Valet Lead oversees the Valet operation, under the direction of the location Manager to ensure the staff create a welcoming atmosphere for our customers and clients. Valet Lead will support the operation policies and procedures.

Principal Job Duties:

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Serves as a liaison and primary point of contact for client, operation management and staff.
• Promote good customer relations by consistently providing First Class Customer Service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Greets and Assist customers in a friendly manner (e.g., ideally by name) in a timely and professional manner
• Resolve customer service issues or questions as needed; processes and report any customer issues in the event of accidents or incidents on a shift.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
• Provides operational technical training as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.
• Other related duties that may be assigned by management from time-to-time.
• The Valet Lead will be expected to work varying hours including weekends, evenings, nights, Holidays and special events, etc. as needed.

Education:

High school diploma or GED required.

Skills:

• Ability to produce and maintain an acceptable driving record and unrestricted drivers' license.

Requirements:

• Valid Driver's License- 2yrs
• High school diploma or GED preferred.
• Strong customer service experience.
• Parking and/or hospitality industry experience is preferred but not required.

Physical Demands:

• Willingness to work in the elements -- heat, wind, snow, rain, etc.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify