Valet & Guest Services Specialist — Fast-Paced Fun

PENN Entertainment, Inc.; Joliet (IL); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

PENN Entertainment, Inc. seeks a Valet to provide top-tier guest service and support a fun, efficient parking experience at our venue in Joliet.

The role focuses on safe vehicle handling, ticketing, and courteous guest interactions, with responsibilities for keys, log maintenance, and assistance across areas as needed. Ideal candidates will have a High School Diploma or equivalent, up to 6 months of valet experience, a valid Illinois driver's license, and fluency in English.

Qualifications

• High School Diploma or equivalent required.
• 6 months of Valet experience preferred.
• Must have a valid Illinois Driver's License.
• Must understand and speak English.
• Must be 18 years of age or over.

Responsabilités

• This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Tickets all incoming vehicles; surveys guest vehicles, indicating any damage on parking ticket.
• Parks all incoming vehicles in a safe, responsible manner.
• Returns keys to the Valet booth.
• Places keys on keyboard
• Picks up keys at the booth window or retrieves keys from keyboard.
• Retrieves ticket from departing guest and notifies the Valet retrievers for pickup.
• Retrieves all exiting vehicles in a safe, responsible manner.
• Assists co-workers in clean up of areas assigned to Valet.
• Hangs and retrieves coats in Coat Check.
• Responds to guest inquiries, provides assistance, or directs to another area for information.
• Accepts cash for Valet parking and makes change for guests as needed.
• Maintains a log of the number of cars parked and retrieved.
• Exercises good judgment to notify the shuttle bus of pick-up or drop-off.
• Promotes superior guest service.
• Performs other related duties as assigned.

Connaissances

Guest service

Communication

English language

Formation

High school diploma

Description du poste

PENN Entertainment, Inc. seeks a Valet to provide top-tier guest service and support a fun, efficient parking experience at our venue in Joliet.

The role focuses on safe vehicle handling, ticketing, and courteous guest interactions, with responsibilities for keys, log maintenance, and assistance across areas as needed. Ideal candidates will have a High School Diploma or equivalent, up to 6 months of valet experience, a valid Illinois driver's license, and fluency in English.