Valet & Guest Experience Specialist

PENN Entertainment, Inc.; Aurora (IL); On-site; USD 18,000 - 25,000; Full time

Job summary

Penn Entertainment, Inc. is seeking a valet attendant at Hollywood Casino Aurora to provide premier guest service and assist with parking and vehicle retrieval. You will follow the Red Carpet Service program and maintain the Porte Cochere and Valet Office area.

The role requires a valid Illinois driver's license and the ability to read, comprehend, and communicate in English. Training is provided, and you’ll join a dynamic team in a fast-paced gaming environment.

Qualifications

• High School Diploma or equivalent.
• Ability to read and comprehend instructions.
• Ability to interact with guests professionally.

Responsibilities

• Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.
• Operates both manual and automatic transmissions in parking and retrieving guests’ vehicles.
• Completes Valet tickets accurately by noting proper location of parked vehicle, visible contents of vehicle, prior damage to vehicle, and obvious vehicle malfunction.
• Secures parked vehicles properly.
• Maintains cleanliness of Porte Cochere and Valet Office.
• Attends departmental and company meetings as required.

Skills

Customer service

Communication

English fluency

Reading skills

Education

High School Diploma/GED

Job description

Penn Entertainment, Inc. is seeking a valet attendant at Hollywood Casino Aurora to provide premier guest service and assist with parking and vehicle retrieval. You will follow the Red Carpet Service program and maintain the Porte Cochere and Valet Office area.

The role requires a valid Illinois driver's license and the ability to read, comprehend, and communicate in English. Training is provided, and you’ll join a dynamic team in a fast-paced gaming environment.