Valet & Guest Services Specialist

Wind Creek Hospitality; Atmore (AL); On-site; USD 17,000 - 25,000; Full time

Job summary

Wind Creek Hospitality in Atmore, Alabama seeks a Front Services Runner to warmly welcome guests, assist with parking and luggage, and ensure a smooth arrival experience. You will greet guests, open doors, document transactions, and help with valet retrievals in a fast-paced casino hotel setting.

Role requires staying physically active, passing a skills test, holding a valid driver’s license, and flexibility to work nights, weekends, and holidays.

Qualifications

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Good writing and verbal communication skills required; a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Must have the ability to safely operate automatic transmission vehicles
• Must be able to lift and carry up to 50 lbs
• Must be able to complete a timed running test
• Must have and maintain valid state-issued operator driver’s license
• Must be able to successfully pass a MVR (motor vehicle report) check
• Willing to work odd and irregular hours including nights, weekends, and holidays

Responsibilities

• Projects a positive image
• Greets and acknowledges all guests upon arrival and departure
• Opens guest car doors
• Accurately fills out proper documentation, safeguards company assets, uses guests’ names during transactions and allows quick location and retrieval of guest vehicles
• Issues Valet tickets upon arrival according to guidelines
• Inspects and documents vehicular damage
• Processes Valet retrievals as per guidelines
• Keeps office areas, parking lots, lobby area and front drive clean and orderly to ensure that space usage is maximized
• Explains parking options to guests as needed
• Lifts, positions, and removes barricades and signs in order to open or close parking areas
• Actively greets guests and opens doors to hotel
• Executes required guest service standards to ensure guests are happy and well served
• Handles and delivers guest luggage and belongings at check-in and/or checkout
• Escorts guests to front desk and guestrooms as needed
• Performs room orientation according to established standards
• Stores and returns stored guest luggage as needed
• Actively resolves guest issues and disputes
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Reduces claims by strict adherence to departmental policies & procedures
• Performs other duties as assigned

Skills

Verbal communication

Written communication

Physical fitness

Driver's license

Guest service

Education

High School diploma or GED

Job description

Wind Creek Hospitality in Atmore, Alabama seeks a Front Services Runner to warmly welcome guests, assist with parking and luggage, and ensure a smooth arrival experience. You will greet guests, open doors, document transactions, and help with valet retrievals in a fast-paced casino hotel setting.

Role requires staying physically active, passing a skills test, holding a valid driver’s license, and flexibility to work nights, weekends, and holidays.