Valet & Guest Services Associate

Towne; Miami (FL); On-site; USD 51,412,000 - 77,366,000; Full time

Job summary

Towne Park in Miami, FL is seeking a Guest Service Associate to deliver exceptional hospitality while parking and retrieving guest vehicles promptly and safely. You will assist with luggage where applicable and help guests with directions, reservations and local attractions to ensure a smooth arrival and departure experience.

The role emphasizes a friendly, professional demeanor, clear communication, and accuracy in handling tickets, keys and payment for parking.

Qualifications

• High school diploma or general education degree (GED).
• Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
• One (1) month related experience and/or training; OR equivalent combination of education and experience
• Knowledge of principles and processes for providing customer and personal services.

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
• Acknowledges and greets guests within five feet with a professional and friendly demeanor.
• Uses guest last names during interactions.
• Parks and retrieves vehicles while driving slowly and cautiously; assists guests with bell services and luggage storage as needed.
• Explains parking rates and retrieval procedures, manages tickets, keys and revenue as needed.

Skills

Customer service

English literacy

Basic math

Time systems

Parking experience

Driver's license

Education

High school diploma or GED

Job description

Towne Park in Miami, FL is seeking a Guest Service Associate to deliver exceptional hospitality while parking and retrieving guest vehicles promptly and safely. You will assist with luggage where applicable and help guests with directions, reservations and local attractions to ensure a smooth arrival and departure experience.

The role emphasizes a friendly, professional demeanor, clear communication, and accuracy in handling tickets, keys and payment for parking.