Valet & Guest Services Associate

Towne; Cincinnati (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k retirement savings plan

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

Job summary

Towne Park is seeking a Guest Service Associate to deliver outstanding hospitality to guests, manage parking operations, and assist with luggage during arrival and departure. You will greet guests, help with directions, and provide information about local attractions.

The role emphasizes friendly, efficient service, adherence to safety protocols, and accurate handling of tickets, payments, and guest needs in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• Must hold a valid driver’s license in-state or within commuting distance.
• One month of related experience or training, or an equivalent combination.
• Knowledge of customer service principles and effective communication.

Responsibilities

• Provide exceptional hospitality, greet guests warmly and assist with luggage during arrival and departure.
• Park and retrieve guest vehicles safely and efficiently, maintaining safety protocols.
• Assist guests with directions, taxis, reservations, and local amenities.
• Explain parking rates, issue and collect claims, and maintain accurate ticket information.

Skills

English literacy

Reading & writing

Simple correspondence

Presentation skills

Cash handling

Time systems

Rates knowledge

Manual transmission

Parallel parking

Education

High school diploma

Job description

Towne Park is seeking a Guest Service Associate to deliver outstanding hospitality to guests, manage parking operations, and assist with luggage during arrival and departure. You will greet guests, help with directions, and provide information about local attractions.

The role emphasizes friendly, efficient service, adherence to safety protocols, and accurate handling of tickets, payments, and guest needs in a fast-paced environment.