VALET RUNNER

PENN Entertainment, Inc.; Aurora (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

Penn Entertainment, Inc. is seeking a valet attendant at Hollywood Casino Aurora to provide premier guest service and assist with parking and vehicle retrieval. You will follow the Red Carpet Service program and maintain the Porte Cochere and Valet Office area.

The role requires a valid Illinois driver's license and the ability to read, comprehend, and communicate in English. Training is provided, and you’ll join a dynamic team in a fast-paced gaming environment.

Qualifications

• High School Diploma or equivalent.
• Ability to read and comprehend instructions.
• Ability to interact with guests professionally.
• Ability to read, comprehend, and speak English.

Responsibilities

• Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.
• Operates both manual and automatic transmissions in parking and retrieving guests’ vehicles.
• Completes Valet tickets accurately by noting proper location of parked vehicle, visible contents of vehicle, prior damage to vehicle, and obvious vehicle malfunction.
• Secures parked vehicles properly.
• Maintains cleanliness of Porte Cochere and Valet Office.
• Attends departmental and company meetings as required.

Skills

Customer service

Communication

English fluency

Reading skills

Education

High School Diploma/GED

Job description

Introduction

...

Overview

A career in gaming? At Hollywood Casino Aurora, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

Responsibilities

• Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.
• Operates both manual and automatic transmissions in parking and retrieving guests’ vehicles.
• Completes Valet tickets accurately by noting proper location of parked vehicle, visible contents of vehicle, prior damage to vehicle, and obvious vehicle malfunction.
• Secures parked vehicles properly.
• Maintains cleanliness of Porte Cochere and Valet Office.
• Attends departmental and company meetings as required.

Requirements

• High School Diploma/GED or equivalent experience related to the nature of the position.
• Ability to read, comprehend, and interpret written and/or oral instructions.
• Ability to communicate with internal and/or external guests.
• Departmental specific requirements: Valid Illinois Driver's License.
• Ability to read, comprehend, and speak English.
• Ability to understand and perform duties in accordance with:
  • Hollywood Casino Aurora Core Values
  • Departmental, property, and company policies and standards
  • Illinois Gaming Board requirements
  • Sarbanes-Oxley
  • Internal Controls