Valet & Guest Experience Champion

Loews Hotels & Co; New Orleans (LA); Sur place; USD 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health benefits

401K matching

Team Member hotel rates

Résumé du poste

Loews New Orleans Hotel is seeking a friendly Bell Person to greet guests and ensure a seamless check-in and departure experience in the Warehouse District. You will assist with luggage, provide directions, and promote hotel amenities with a professional, welcoming demeanor.

The role requires strong verbal communication, a customer-service mindset, and the physical ability to lift items over 75lbs. Prior hospitality or hotel experience is preferred; training and advancement opportunities are

Qualifications

• High school diploma or equivalent work experience preferred.
• Previous experience in a hospitality or customer service role preferred.
• Strong verbal communication skills.
• Ability to lift items more than 75lbs.
• Experience in a hotel or resort environment preferred.

Responsabilités

• Welcome and assist arriving and departing guests with professionalism and courtesy.
• Safely handle and transport luggage, baggage, and packages.
• Securely store luggage while awaiting transfer.
• Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries.
• Communicate hotel emergency procedures as needed.
• Offer information about the hotel and local attractions, including travel directions; promote hotel facilities, food and beverage outlets, and recreational programs.
• Transport guests safely to and from property areas.
• Build positive relationships with all hotel departments, including Front Desk, Valet Parking, Concierge, and Housekeeping.
• Remain vigilant at your post when not assisting guests, ensuring guest safety and notifying Security if necessary.
• Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Perform other duties as assigned.

Connaissances

Customer service

Verbal communication

Lifting capacity

Experience in hospitality

Formation

High school diploma or equivalent

Description du poste

Loews New Orleans Hotel is seeking a friendly Bell Person to greet guests and ensure a seamless check-in and departure experience in the Warehouse District. You will assist with luggage, provide directions, and promote hotel amenities with a professional, welcoming demeanor.

The role requires strong verbal communication, a customer-service mindset, and the physical ability to lift items over 75lbs. Prior hospitality or hotel experience is preferred; training and advancement opportunities are