Valet Driver/Bellman

The Brown Hotel; Louisville (KY); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with match

Employee discounts for hotel stays

PTO and holidays

Job summary

HVMG seeks a friendly Bellman/Valet Driver for The Brown Hotel in Louisville. You will transport guests to designated locations, assist with luggage, and provide courteous service to ensure timely pickups and drop-offs.

Requirements include a valid driver's license, a clean driving record, and strong English communication. Evening, weekend, and holiday availability is expected. Benefits include healthcare, PTO, and employee hotel discounts.

Qualifications

• Combination of education and experience is preferred.
• Must be 25 years old to operate shuttles.
• Valid driver's license required.

Responsibilities

• Drive guests to designated locations safely and on time.
• Assist guests with luggage and ensure luggage is tagged and transported securely.
• Maintain a clean, organized vehicle and professional appearance.
• Coordinate with front desk to meet guest needs and ensure security and confidentiality.

Skills

Customer service

Valid Driver's License

Clean driving record

Punctual/Professional

Job description

Bellman/Valet Driver

We are looking for a friendly and reliable Bellman/Valet Driver to safely transport guests to and from designated locations while providing excellent customer service. This role includes maintaining a clean vehicle, assisting guests with luggage, and ensuring timely pickups and drop-offs. The ideal candidate has a valid driver’s license, a clean driving record, and a warm, service-oriented attitude. PT - $11/hr + tips

Key Responsibilities

You will be the reliable and courteous transportation provider for our hotel guests, ensuring they reach their destinations safely and on time. Your daily tasks will include driving to and from designated locations, assisting guests with luggage.

You will report to the Front Office Manager or Hotel Operations Manager. A career as a Valet Driver/Bellman can take you down almost any path, and it is great for someone who wants to learn the hotel business inside and out. This is also a great career for someone who likes to leave work behind at the end of the shift.

Guest Arrival and Departure: Bellmen greet guests warmly at the entrance, assist with luggage during check-in and check-out, and escort them to their rooms while explaining in-room features and hotel facilities. They also inspect vacated rooms for forgotten items and coordinate with reception for lost property.

Luggage Handling: Bellmen carefully unload and load luggage, ensuring it is tagged, stored properly, and transported without damage. They take extra care with fragile items and heavy luggage, arranging them securely on bell carts. They may also manage luggage storage and retrieval during a guest’s stay.

Guest Assistance and Information: Bellmen provide information about hotel amenities, local attractions, dining options, and services. They respond to guest requests such as delivering towels, coffee, or parcels to rooms. They act as a liaison between guests and other hotel departments to ensure satisfaction.

Lobby and Work Area Maintenance: Bellmen maintain cleanliness and organization in the lobby, entrance, and assigned work areas. They monitor sanitation, report maintenance issues, and ensure the environment is welcoming and safe.

Coordination with Hotel Staff: Bellmen work closely with front desk agents to address guest needs efficiently. They follow hotel protocols for safety, security, and guest confidentiality.

Education & Experience

Hotel experience is always a plus! Applicants should have:

• A combination of education and experience.
• Must be 25 years old to operate shuttles
• Valid Driver's License

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.