Bellman/Valet

HVMG - Hospitality Ventures Management Group; Knoxville (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Full healthcare benefits

401(k) with 4% match

Job summary

HVMG in Knoxville seeks a friendly Bellman/Valet to safely transport guests, assist with luggage, and provide outstanding service. You will drive the hotel shuttle, keep the vehicle clean, and help guests with directions and requests.

A valid driver’s license, clean driving record, and flexible availability are required. This role offers growth within HVMG’s nationwide portfolio with benefits including healthcare, PTO, and a 401(k) plan.

Qualifications

• Eligible to work in the United States.
• Valid driver’s license with a clean driving record.
• Ability to read, write, and communicate effectively in English.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.

Responsibilities

• Transports guests to and from designated locations and operates the hotel shuttle.
• Delivers room service orders and assists guests with luggage and valet service.
• Keeps records of service calls and maintains shuttle cleanliness and safety.
• Transports guests around premises and local areas in a car or motorized cart.
• Reports to the Front Office Manager or Hotel Operations Manager.
• Supports career growth within the hotel and maintains professional demeanor.

Skills

Customer service

Safe driving

Effective communication

Education

High school diploma or equivalent

Job description

We are looking for a friendly and reliable Bellman/Valet to safely transport guests to and from designated locations while providing excellent customer service. This role includes maintaining a clean vehicle, assisting guests with luggage, and ensuring timely pickups and drop-offs. The ideal candidate has a valid driver’s license, a clean driving record, and a warm, service-oriented attitude.

Key Responsibilities

• Delivers room service orders.
• Picks up articles for laundry and valet service. Calls taxi for guests. Transports guests about premises or local areas in car or motorized cart.
• Keeps record of calls for service.
• Delivers packages, suitcases, and trunks, and sets up sample rooms.
• Cleans lobby (ashtrays, dry mop, trash, etc.)
• Clean and vacuum inside of the vans a minimum of once a day.
• Assist in the picking up of room service trays from the halls around the property.
• You will be the reliable and courteous transportation provider for our hotel guests, ensuring they reach their destinations safely and on time.
• Your daily tasks will include driving the hotel shuttle to and from designated locations, assisting guests with luggage, and maintaining the cleanliness and safety of the shuttle.
• You will report to the Front Office Manager or Hotel Operations Manager.
• A career as a Bellman/Valet can take you down almost any path, and it is great for someone who wants to learn the hotel business inside and out. This is also a great career for someone who likes to leave work behind at the end of the shift.

Education & Experience

• A combination of education and experience.

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in EnglishAbility to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.