Host

Sheraton; Ann Arbor (MI); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Sheraton in Ann Arbor is seeking a Host/Hostess to be the welcoming face of our dining venues. You will manage reservations, greet guests, and coordinate seating to ensure a smooth front-of-house experience.

This role emphasizes guest service, teamwork, and flexibility, with duties including stocking, assisting with lounge and restaurant operations, and supporting events as needed. Previous hospitality experience is preferred; eligibility to work in the United States is required.

Qualifications

• Previous hospitality or guest service experience preferred.
• Ability to work flexible schedule including evenings, weekends, and holidays.
• Strong customer service and communication skills.
• Able to stand for extended periods.

Responsibilities

• Welcome and engage guests in the Club Lounge, providing attentive service.
• Maintain a clean, organized lounge environment at all times.
• Anticipate guest needs and respond to requests promptly.
• Assist with stock and inventory in lounge and pantry areas.

Skills

Customer service

Communication

Teamwork

Multitasking

Flexible schedule

Education

High school diploma or equivalent

Job description

Host/Hostess

As a Host/Hostess, you will be the first point of contact for guests, creating a warm and welcoming atmosphere upon arrival. You’ll manage reservations, coordinate seating, and assist in ensuring smooth front-of-house operations. This role is key to delivering an exceptional guest dining experience and reports to the Restaurant Manager.

Key Responsibilities

• You will be the welcoming face of our hotel's dining experiences, ensuring guests feel at home and have a memorable meal.
• Your daily tasks will include greeting guests, managing reservations, and coordinating table assignments.
• You will report to the Restaurant Supervisor or Restaurant Manager.
• A career as a host/hostess can lead to opportunities in various roles within the hospitality industry, such as server, banquet staff, or even food and beverage management positions.

The Food & Beverage Host/Helper is responsible for delivering exceptional guest service in the Club Lounge while ensuring all lounge, pantry, and restaurant support areas are properly stocked, organized, and maintained. This team member serves as an ambassador of hospitality by engaging with guests, maintaining presentation standards, assisting with inventory control, and supporting restaurant operations as needed.

Essential Duties and Responsibilities

Guest Service & Club Lounge Operations

• Welcome and engage with guests in the Club Lounge, providing attentive and personalized service.
• Maintain a clean, organized, and inviting lounge environment at all times.
• Anticipate guest needs and respond promptly to requests, questions, and concerns.
• Monitor food and beverage offerings to ensure quality, freshness, and presentation standards are maintained.
• Assist guests with lounge amenities and provide information regarding hotel services and facilities.

Stocking & Inventory Management

• Fully stock and replenish all food, beverage, paper, and service supplies within the Club Lounge.
• Maintain inventory levels and organization of the Corner Pantry, ensuring products are readily available and attractively displayed.
• Rotate products following FIFO (First In, First Out) procedures.
• Monitor stock levels and communicate replenishment needs to leadership.
• Assist with monthly food, beverage, and supply inventories, ensuring accurate counts and proper documentation.

Restaurant Support

• Assist restaurant staff during peak business periods or staffing needs.
• Support food running, bussing, table setup, guest interactions, and other operational functions as assigned.
• Help maintain cleanliness and organization in dining and service areas.
• Work collaboratively with restaurant and culinary teams to ensure efficient service delivery.

General Responsibilities

• Follow all food safety, sanitation, and health standards.
• Maintain compliance with company policies and service standards.
• Assist with special events, group functions, and other Food & Beverage operations as needed.
• Perform additional duties as assigned by management.

Qualifications

• Previous hospitality, restaurant, or guest service experience preferred.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Flexible schedule, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull up to 50 pounds.
• Ability to bend, stoop, reach, and perform repetitive motions.
• Ability to work in a fast-paced hospitality environment.

Key Competencies

• Guest Focused Hospitality
• Teamwork & Collaboration
• Reliability & Dependability
• Organization & Inventory Control
• Attention to Detail
• Professionalism & Positive Attitude

Education & Experience

Hotel experience is always a plus! Applicants should have:

• A combination of education and experience

What You’ll Need to Succeed

• Eligible to work in the United States
• Sufficient education and/or literacy needed to identify and read product labels and to communicate with guests about job-related needs.
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellenceby showing a warm smile, friendly personality, and positive attitude.

This position may require a varied schedule, including evenings, nights, weekends, and holidays. Please share your scheduling needs.

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.