Valet Dispatch & Guest Services Coordinator

Biltmore Workforce Management; Asheville (NC); On-site; USD 19,000 - 26,000; Full time

Job summary

Biltmore Estate in Asheville, NC seeks a Valet Dispatch to organize and coordinate valet and bell staff, delivering world-class guest service. You will respond to guest needs with courteous communication and manage operations at the front entrance.

Responsibilities include answering calls from guest rooms and front desk, coordinating key audits and rotations, greeting guests, and maintaining knowledge of daily estate activities and policies. Weekend and holiday shifts apply.

Qualifications

• Prior guest service experience is preferred, hotel/resort background ideal.
• Some administrative experience is helpful.
• Commitment to delivering world-class guest service.
• Must operate both automatic and standard transmission vehicles.
• Strong planning, organizational, and time-management skills.
• Proactive with good judgment and initiative.
• Excellent interpersonal and communication skills; English required.
• Able to learn estate history and Asheville area quickly.
• Proper telephone etiquette in line with standards.
• Team player in a dynamic guest-service environment.

Responsibilities

• Answer the phone in a professional manner effectively and efficiently.
• Use the radio or other tools to communicate with the attendants.
• Sort and organize the valet keys.
• Oversee the rotation of room pulls and valet pulls.
• Greet guests at window and assist with any needs.
• Maintain complete knowledge of daily inn activities, estate services, hours of operations, policies, groups, and VIPs.
• Follow required Forbes and departmental guest service standards.
• Remain in assigned positions to better assist guests.
• Comply with rotation policy, greet guests, and designate who pulls luggage or vehicles.
• Perform key audit and catalogue keys.
• Monitor supplies and keep Valet office clean and presentable.
• Assist guests with needs in and around the front entrance.
• Fill in as Valet or other areas when needed.
• Keep bell closet clean and clear.

Skills

Guest service excellence

Phone and radio communication

Teamwork

Time management

Multitasking

English proficiency

Vehicle operation knowledge

Job description

Biltmore Estate in Asheville, NC seeks a Valet Dispatch to organize and coordinate valet and bell staff, delivering world-class guest service. You will respond to guest needs with courteous communication and manage operations at the front entrance.

Responsibilities include answering calls from guest rooms and front desk, coordinating key audits and rotations, greeting guests, and maintaining knowledge of daily estate activities and policies. Weekend and holiday shifts apply.