Valet Dispatch & Guest Services Coordinator

BWM Biltmore Workforce Management; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Biltmore Estate is seeking a Valet Dispatch professional to organize valet and bell staff and respond to guest needs with world-class service. The role involves answering guest room, front desk, and department calls, with shifts typically 7am–3pm or 3pm–11pm. Weekend and holiday availability is required.

Responsibilities include phone support, radio communications, key management, and ensuring smooth guest experiences while upholding estate standards and policies.

Qualifications

• Prior guest service experience strongly preferred.
• Excellent planning, organizational and time management skills.
• Outstanding interpersonal and communication skills; able to engage guests effectively.

Responsibilities

• Answer the phone in a professional manner.
• Use the radio or other tools to communicate with attendants.
• Sort and organize valet keys.
• Oversee rotation of room pulls and valet pulls.
• Greet guests at the window and assist with needs.
• Maintain knowledge of estate activities, services and hours.
• Follow Forbes and departmental standards.

Skills

Guest service experience

Planning

Multitasking

Interpersonal skills

Communication

Tools

Radio equipment

Job description

Biltmore Estate is seeking a Valet Dispatch professional to organize valet and bell staff and respond to guest needs with world-class service. The role involves answering guest room, front desk, and department calls, with shifts typically 7am–3pm or 3pm–11pm. Weekend and holiday availability is required.

Responsibilities include phone support, radio communications, key management, and ensuring smooth guest experiences while upholding estate standards and policies.