Valet Attendant - Full Time

Biltmore Workforce Management; Asheville (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Inn on Biltmore Estate is seeking a Valet Attendant to provide exemplary guest service, greet guests, park and retrieve vehicles, and maintain valet and front entrance areas. This full-time role requires weekend and holiday availability and the ability to work 7am–3pm or 3pm–11pm shifts.

Applicants should have prior guest service experience, strong English communication, a valid driver’s license, and the ability to operate automatic and manual transmissions.

Qualifications

• Prior guest service experience preferred.
• Must be able to operate both automatic and manual transmission vehicles.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal abilities.
• Must be 18 years or older with a valid driver’s license.

Responsibilities

• Greet guests and assist with parking and vehicle retrieval.
• Maintain the front entrance and valet areas.
• Ensure safety and security of vehicles in valet care.
• Work as part of a team in a fast-paced guest-service environment.
• Communicate effectively with guests in English during arrivals/departures.
• Adhere to schedule; weekend and holiday availability required.

Skills

Guest service

Communication

Team player

Valid driver's license

18+ years old

Vehicle operation

Multitasking

Judgment

English proficiency

Job description

Job DescriptionThe Valet Attendant will provide exceptional guest service for guests visiting Biltmore by greeting, parking, and retrieving vehicles in accordance with Inn on Biltmore Estate standards. Valets will also offer general assistance and support to the department, leadership, and company.Full Time: a position working 32+ hours per week.Schedule can vary, but is generally 7am-3pm or 3pm-11pm, Must have weekend and Holiday availabilityEssential Job Duties:1. Greet guests arriving at the Inn on Biltmore Estate in accordance with training and service standards.2. Assist with parking and retrieving guest vehicles.3. Maintain the front entrance areas of the inn.4. Maintain the valet parking areas and the pathways to/from.5. Keep guest vehicles windshields clear of dirt/grime/ice.6. Safely operate guest vehicles as essential job duty.7. Ensure that guests maintain feeling of enchantment during arrival/departure process.8. To help serve and assist guests whenever possible.9. Security checks of vehicles under valet care as needed.Qualifications:1. Prior guest service experience strongly preferred. The ideal candidate will have worked in a hotel/resort setting before and/or had previous experience as a valet.2. Demonstrated commitment to delivering world class guest service.3. Must be able to operate both automatic and standard transmission vehicles.4. Excellent organizational skills.5. Be able to prioritize, multi-task, and problem solve quickly in a guest service setting.6. The ability to exercise good judgment and take initiative where appropriate.7. Strong interpersonal and communication skills; ability to engage with guests in a sincere and helpful manner is key.8. Must be able to communicate effectively using standard written and spoken English; working knowledge/fluency in other languages beneficial.9. Able to work as an effective part of a team in a dynamic guest-service environment.10. Applicants must a valid driver’s license and be at least 18 years of age or older; driving record must be clean and points-free for at least the past two years.Physical Requirements:1. Must be able to lift at least 50 pounds or more on a regular basis.2. Be able to park and retrieve vehicles from valet parking in a timely manner.3. Ability to operate standard transmission vehicles.4. Have full manual dexterity and be able to walk and stand for extended periods of time.5. Ability to work outside in all types of weather with fluctuations in temperatures and conditions.