Valet Attendant - Full Time

BWM Biltmore Workforce Management; Asheville (NC); On-site; USD 26,000 - 34,000; Full time

Job summary

Biltmore Estate is seeking a Valet Attendant to greet guests, park and retrieve vehicles, and maintain the front entrance areas of the Inn on Biltmore Estate. The role emphasizes exceptional guest service and safe vehicle operation, with standard English communication and a strong team mindset.

Full-time position, 32+ hours per week, with shifts typically 7am-3pm or 3pm-11pm and weekend/holiday availability required. Background checks may be conducted as part of employment.

Qualifications

• Prior guest service experience preferred.
• Ability to deliver world class guest service.
• Must operate both automatic and standard transmissions.
• Strong organizational skills.
• Ability to multi-task and solve problems in a guest-facing setting.
• Good judgment and initiative.
• Strong interpersonal and communication skills.
• Clear written and spoken English; additional languages a plus.
• Must have valid driver's license; 18+ years old.

Responsibilities

• Greet guests and follow training and service standards.
• Assist with parking and retrieving guest vehicles.
• Maintain front entrance areas of the inn.
• Maintain valet parking areas and pathways.
• Keep windshields clean and clear in vehicles.
• Safely operate guest vehicles as required.
• Ensure guests feel enchanted during arrival and departure.
• Provide assistance to guests whenever possible.
• Perform security checks of vehicles as needed.

Skills

Guest service

Teamwork

Vehicle operation

Organization

Problem solving

Communication

English fluency

Driver's license

Age 18+

Job description

Job Description The Valet Attendant will provide exceptional guest service for guests visiting Biltmore by greeting, parking, and retrieving vehicles in accordance with Inn on Biltmore Estate standards. Valets will also offer general assistance and support to the department, leadership, and company.

Full Time: a position working 32+ hours per week. Schedule can vary, but is generally 7am-3pm or 3pm-11pm, Must have weekend and Holiday availability.

Essential Job Duties

1. 1. Greet guests arriving at the Inn on Biltmore Estate in accordance with training and service standards.
2. 2. Assist with parking and retrieving guest vehicles.
3. 3. Maintain the front entrance areas of the inn.
4. 4. Maintain the valet parking areas and the pathways to/from.
5. 5. Keep guest vehicles windshields clear of dirt/grime/ice.
6. 6. Safely operate guest vehicles as essential job duty.
7. 7. Ensure that guests maintain feeling of enchantment during arrival/departure process.
8. 8. To help serve and assist guests whenever possible.
9. 9. Security checks of vehicles under valet care as needed.

Qualifications

1. 1. Prior guest service experience strongly preferred. The ideal candidate will have worked in a hotel/resort setting before and/or had previous experience as a valet.
2. 2. Demonstrated commitment to delivering world class guest service.
3. 3. Must be able to operate both automatic and standard transmission vehicles.
4. 4. Excellent organizational skills.
5. 5. Be able to prioritize, multi-task, and problem solve quickly in a guest service setting.
6. 6. The ability to exercise good judgment and take initiative where appropriate.
7. 7. Strong interpersonal and communication skills; ability to engage with guests in a sincere and helpful manner is key.
8. 8. Must be able to communicate effectively using standard written and spoken English; working knowledge/fluency in other languages beneficial.
9. 9. Able to work as an effective part of a team in a dynamic guest-service environment.
10. 10. Applicants must a valid driver’s license and be at least 18 years of age or older; driving record must be clean and points-free for at least the past two years.

Physical Requirements

1. 1. Must be able to lift at least 50 pounds or more on a regular basis.
2. 2. Be able to park and retrieve vehicles from valet parking in a timely manner.
3. 3. Ability to operate standard transmission vehicles.
4. 4. Have full manual dexterity and be able to walk and stand for extended periods of time.
5. 5. Ability to work outside in all types of weather with fluctuations in temperatures and conditions.

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place.

Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality.

We invite you to join our dedicated team.

An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.