Valet Attendant

Yaamava’ Resort & Casino at San Manuel; Highland (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at an established industry player where you will provide exceptional valet services that elevate guest experiences. As a Valet Attendant, you will play a crucial role in welcoming guests with professionalism and enthusiasm, ensuring their arrival and departure are seamless and enjoyable. Your commitment to outstanding service will help create memorable moments that align with the brand's standards. If you have a passion for hospitality and a knack for driving, this is an exciting opportunity to contribute to a positive working environment while being a key part of a dynamic team.

Qualifications

• High School Diploma or GED required with at least three years of driving experience.
• Ability to operate both manual and automatic vehicles is essential.

Responsibilities

• Provide professional and courteous service to guests, ensuring a memorable experience.
• Park and retrieve guest vehicles safely while adhering to safety protocols.

Skills

Customer Service

Driving Skills

Professionalism

Communication Skills

Education

High School Diploma or GED

Tools

California Commercial Driver’s License

Job description

The Valet Attendant provides best-in-class front door vehicle and luggage service to guests entering and exiting Yaamava Resort & Casino. Ensures all guests’ arrival and departure valet experiences are memorable, unique, and in alignment with brand standards/expectations – requiring a high level of professionalism, anticipatory service, and enthusiasm focusing on guest comfort. Contributes to the mission and vision by creating a positive and productive working environment. Maintains a positive attitude and public image while delivering authentic greetings, and cordial farewells, centered on a sense of personal service.

Essential Duties & Responsibilities

1. The Valet Attendant is responsible for providing professional and courteous service to each and every guest while always maintaining a sense of urgency. They are responsible for exceeding guest expectations through positive interactive skills. Greet all arriving and departing guests in a timely, professional, friendly, and efficient manner while opening doors, and providing information and directions as needed.
2. Handles all accommodating special requests whenever possible; assists guests in all inquiries in connection with Resort & Casino services, hours of operations, key Resort & Casino personnel, and in-house events.
3. Park and retrieve guest vehicles in a safe and efficient manner while adhering to established safety protocols in accordance with all state laws. Properly secure all guest keys and vehicles according to department policy.
4. Responsible to follow up with guests to ensure their requests or concerns have been resolved to their satisfaction. If necessary, document and report all vehicle incidents like damages, accidents, thefts, missing articles, etc.
5. Performs other duties as assigned to support efficient department operations.

Education/Experience/Qualifications

• High School Diploma or GED required.
• Minimum three (3) years of driving experience required.
• Ability to operate both a manual and an automatic transmission is required.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Valid California Commercial Driver’s License, Commercial Class C or higher, with a passenger endorsement preferred.

San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!