VALET ATTENDANT

Colonial Parking Inc in; Washington (District of Columbia); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Valet Attendant to provide exceptional service during each customer interaction. This role involves safely parking and retrieving vehicles while assisting customers with their needs, ensuring a smooth traffic flow, and maintaining a professional appearance. The ideal candidate will possess strong communication skills and a valid driver's license, with a focus on delivering a positive customer experience. Join this dynamic team and contribute to a high standard of service in a bustling environment.

Qualifications

• High school diploma required with one year of related experience.
• Effective verbal and written communication skills are essential.

Responsibilities

• Park and retrieve customer vehicles safely and timely.
• Assist customers with luggage and personal items.

Skills

Customer Service

Effective Communication

Driving Skills

Problem Resolution

Education

High School Diploma

Job description

VALET ATTENDANT (Finance)

Position Summary

To deliver the company's standards of service with each parker transaction by parking and retrieving customer vehicles safely and timely, and assisting customers in and out of their vehicles.

Essential Duties and Responsibilities

1. Verify the necessary supplies at the start of each shift.
2. Park and retrieve customers' vehicles safely and timely.
3. Assist customers and their passengers in and out of their vehicles, including helping them with their luggage and/or personal items.
4. Control traffic on the drive to ensure a smooth flow at all times while ensuring the drive itself is safe for pedestrians.
5. Maintain a neat and orderly valet stand and drive at all times, free of debris and trash, with clean windows and void of unapproved company posters or decorative hangings.
6. Complete the necessary end-of-shift documentation and transfer vehicle keys and supporting tickets to the next shift's employees.
7. Provide the company's standards of service with each customer, including maintaining the required uniform appearance, greeting customers, answering questions, resolving issues, and thanking each customer upon exit.
8. Report to work on time.
9. Place numbered tickets on the windshield of automobiles to be valet parked and issue corresponding claim tickets for hotel guests and visitors.
10. Notify management of any situation that needs attention.
11. Maintain accurate records.
12. Complete Customer Damage Reports with customers and relay all information regarding claim reports to the Claims Department with assistance from the Shift Manager.
13. Review, understand, and acknowledge in writing, when requested, the company policies and procedures that support completing work duties.

Non-Essential Duties and Responsibilities

1. May be asked by local management to complete small cleaning or maintenance tasks according to the company's Maintenance Checklists.
2. If applicable, may be asked to substitute for cashiers when necessary and only when authorized by the supervisor.
3. Other duties as assigned by the Operations Manager.

Minimum Job Qualifications

• A high school degree is required.
• One-year related experience.
• Ability to read and comprehend verbal instructions and written correspondence.
• Effective communication skills, both verbal and written.
• Ability to provide professional and friendly customer resolution.
• Valid driver's license and ability to safely drive standard or automatic transmission vehicles.
• Maintain a professional demeanor when working with colleagues and customers.

Qualifications Desired

• Experience in the service industry is preferred but not required.
• Knowledge of major streets, local landmarks, and highway entrances in the area around the facility.

Performance Standards

This position will undergo an annual performance review to discuss actual performance compared to company expectations and job-related goals for the upcoming year.

Physical Demands and Working Conditions

The physical demands include standing, walking, sitting, using hands and fingers, reaching, talking, and hearing. The work environment may involve exposure to weather conditions, fumes, airborne particles, and noise levels ranging from minimal to moderate. Reasonable accommodations will be provided for individuals with disabilities.