Valet - Support Services Attendant

Four Winds Casinos; New Buffalo (MI); On-site; USD 25,000 - 35,000; Part time

Job summary

A leading entertainment provider is seeking a Valet - Support Services Attendant to ensure the safe operation and transport of vehicles on property. This role involves assisting guests, maintaining records, and ensuring high levels of guest satisfaction. Ideal candidates should possess effective communication skills and a valid driver's license. This is a part-time entry-level position in a dynamic casino environment.

Qualifications

• Must possess a valid driver’s license with a good driving record.
• Ability to read and interpret policy and procedure manuals.

Responsibilities

• Responsible for the safe operation and transport of vehicles.
• Assists guests promptly in valet and coat check areas.
• Maintains a working knowledge of facilities and special events.

Skills

Communication

Physical Endurance

Education

High school diploma or GED

Job description

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SUMMARY:

Responsible for the safe operation and transport of vehicles on property in accordance with established policies, procedures, and controls.

Job Details

Description

SUMMARY:

Responsible for the safe operation and transport of vehicles on property in accordance with established policies, procedures, and controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following

• Assists guests promptly and courteously in valet and coat check areas.
• Collects, stores, tracks and returns items, including promotional items, dropped off by guests.
• Greets arriving guests outside under the Porte Cochere
• Enters and updates guest information in the database.
• Parks vehicles in designated areas of the property, then accurately records the location of the vehicle onto a valet receipt, which is attached to the appropriate keys and stored in the Valet office until the guest is ready to leave the property.
• Picks-up vehicles from the valet lot, in accordance with established safety guidelines.
• Effectively communicates with the Supervisor on duty.
• Promptly clears canopy area of cars to be parked.
• Communicates Valet operation and Shuttle information to the Supervisors and team.
• Presents a clean, neat and well-groomed appearance.
• Ensures a maximum level of guest service and satisfaction is achieved and maintained.
• Held accountable for the accuracy and thoroughness of departmental records and reports.
• Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow employees of same, whenever possible.
• Assist with other Support Services duties as assigned.
• Performs other job-related duties as directed.
• The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
  
  

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
  
  

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

High school diploma or general education degree (GED) preferred.

Special Qualifications

Must possess a valid driver’s license from the state, as well as a good driving record. Physical endurance and stamina, as well as effective communication skills required.

This position requires a Level 4 Gaming License.

Language Skills

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense reasoning to variety of situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, run, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly exposed to outside weather conditions.

The noise level in the work environment is usually moderate to loud. A casino environment is typically smoky.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Entertainment Providers

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